To make it in the competitive travel industry today travel agents really need to keep a knowledgeable edge on the competition. Stressing this is important because clients want to know and depend on their travel agent to give them good and accurate information. They want to know that their travel agent will be there for them in case any problems occur while traveling.
Does your travel agency offer free training courses that agents can attend? There are webinars from vendors, classes sponsored by American Society of Travel Agents (ASTA), and many times agencies will have in-house training by tour operators and cruise lines. It is to the agency's advantage to keep agents up to date on travel news, tour operators, cruise line booking sites and more.
There is an abundant of free webinars and training opportunities to increase profits and agent knowledge. Some to consider for agents are:
- ASTA classes.
- Webinars.
- In-house training.
- Agent personal experience sharing.
- Sharing travel reports from satisfied clients to agents.
- Sending email updates from vendors.
Training is more important than ever now for travel agents to succeed and be profitable. New agents and experienced agents should ask for training from their company and take advantage of all training opportunities of interest.
How does your travel agency train employees? Do they offer in-house training? Please share ideas and training that have been successful.
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