Showing posts with label travel. Show all posts
Showing posts with label travel. Show all posts

Friday, May 4, 2012

Travel bargains for military personnel

Servicemen and servicewomen have a world of travel bargains available. Here are some areas to explore:

Commercial flights — Contact commercial airlines directly or go to http://www.military.com and enter "military travel center" in the search box in the upper right corner to find available discounts. Some airlines also offer military personnel early boarding privileges and waive baggage fees. Be sure to ask.

Hotels — Military discounts can be as much as 30% at more than 4,000 U.S. hotels. Contact the specific property for its current military deal. The Omni San Diego, for instance, offers active and retired military personnel a rate as low as $131 a night. Mention "government/military." Info: (800) 843-6664, http://www.omnihotels.com. ID may be required at check-in.

Restaurants — Many restaurants offer a 5% military discount (even for fast food). Many offer free meals on Veterans Day and other federal holidays. These aren't highly publicized but can be great deals, so be sure to ask. "Military discounts are found at some chain restaurants, but not all locations participate," says Andrew Schrage, co-owner of MoneyCrashers.com, an online personal finance blog.

Entertainment — Check out the big dogs in entertainment: Disneyland, Disney World, Universal and some Six Flags locations. You should also check out ShadesofGreen.org, about a Disney World resort just for military families (active or retired). It is popular, so you'll need to book early.

Camping — TentsforTroops.org lists parks in 39 states that offer a minimum of two days of free camping or an RV site. Reservations are required and must be made directly with each campground. Military ID is required.

Sightseeing — Circle Line Sightseeing Cruises in New York City (www.circleline42.com) gives free tickets to members of the military (must show valid ID) and half-off sightseeing cruises for military families (for up to four guests per military member).

Skiing — Active-duty members of the military can ski and ride free at Squaw Valley (www.squaw.com) all winter, Sundays through Fridays, excluding a few blackout dates. This deal is also valid at Alpine Meadows ski (www.skialpine.com).

Car rental — Members of the Marine Corps Assn., National Assn. for Uniformed Services, Navy League of the United States, Navy Federal, Veterans Advantage and Veterans of Foreign Wars may get discounts with various car rental companies.

And here are some things to remember: Many discounts are available only to active military personnel. Although a military discount isn't advertised, it may exist. Some discounts are offered at the business owner's discretion.

Always ask about military discounts before making your reservation or paying for your ticket — train, bus, rapid transit, at bridge or tunnel crossings, at the parking garage, at the movie, the show or the restaurant — whatever, whenever or wherever you're traveling. It can't hurt to ask. You've earned it.

travel@latimes.com


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Saturday, February 11, 2012

New DOT Rules-The Effect on Travel Agents

The U.S. Department of Transportation (DOT) has implemented new and upgraded rules to help consumers with airline issues. These include rules for protecting airfares for consumers, rules for delayed flight at the gate and on the tarmac, and lost and misplaced luggage rules.

These have been necessary changes waiting to be made. They went into effect on or before January 26, 2012. For travel agents, this means that airfares quoted must include all taxes and fees, including one way airfares. Links to the airline information must be provided for clients on the e-ticket confirmation to access free and paid baggage information, and plenty more.

When advertising airfares, travel agents must post from what city the airfare is from, plus a segment stating that flights from other cities may be higher.

These changes and others may have to be noted on ticket confirmations, and may include adjustments to agent training, including what they need to quote to the customer, and what needs to be put in writing. Some changes may need to be added to computer programming so the proper information is shown in the computer programs for the customer.

Once again, travel agents are called on to help the consumer understand new laws, and pass on significant information. This time, travel agents can be held responsible if they do not update and inform clients correctly.

Agents, what do you think about the new rules, and what changes will you need to make in the office to handle these?


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Hollywood finds romance in travel

Love is always lovelier some place other than home. Well, at least in the celluloid universe.

Traveling by boat, train or even bus can lead to romantic entanglements in the movies, as does visiting uber-romantic locales such as Rome, Paris and Venice. Of course, these romances may not last, or they may even end tragically — just think of poor Jack and Rose in "Titanic" — but it doesn't matter. Movie audiences crave these idealistic, sexy trysts.

Here's a look at some of the best films in the romantic travel genre:

All aboard!

Trains are great locations for love and romance. And we're not just talking Alfred Hitchcock's 1959 classic"North by Northwest."

In 1932, hearts beat a little faster with Josef von Sternberg's lush romance "Shanghai Express," set in 1931 during the Chinese Civil War. The film was one of the more successful collaborations between Von Sternberg and his muse, Marlene Dietrich. She's in fine form as the mysterious woman of ill repute Shanghai Lily — "It took more than one man to change my name to Shanghai Lily" — who boards the Shanghai Express only to discover her former lover is also a passenger. The two rekindle their romance in the midst of the war and intrigue.

Even more erotic is Cary Grant's encounter with Eva Marie Saint on a train in Hitch's sophisticated and funny romantic thriller "North by Northwest." Hitchcock enjoyed trains in such films as 1938's "The Lady Vanishes" and 1951's"Strangers on a Train." In "North by Northwest," Grant's Roger Thornhill meets the sultry and mysterious blond Eve Kendall on the 20th Century Limited from New York to Chicago. Their dialogue over lunch is priceless:

Eve: "I tipped the steward $5 to seat you here if you should come in."

Roger: "Is that a proposition?"

Eve: "I never discuss love on an empty stomach."

Roger: "You've already eaten."

Eve Kendall: "But you haven't."

The final frame of the two on the train chugging to their honeymoon is about as Freudian as the censors allowed at the time.

One doesn't think of "Out of Africa" as a train movie, but it is on a train that Karen Blixen (Meryl Streep) meets the love of her life, the dashing Denys Finch Hatton (Robert Redford) while traveling to meet her boorish husband (Klaus Maria Brandauer) at his Kenyan coffee plantation. The sexiest scene in the epic romance, directed by Sydney Pollack, is when Denys washes Karen's hair by the river while lions roar in the background.

Ship ahoy!

Leo McCarey wrote and directed the 1939 romantic drama "Love Affair" with Charles Boyer and Irene Dunne as two passengers on a cruise liner who meet, fall in love and agree to reunite six months later at the Empire State Building. Although the film earned six Academy Award nominations, it's nearly forgotten today. It is McCarey's nearly frame-by-frame remake, 1957's "An Affair to Remember," with Cary Grant and Deborah Kerr, that touched the hearts of moviegoers. Grant and Kerr are beautiful together and exude such chemistry, it is hard not to burst into tears when these lovers are finally reunited. In 2005, the American Film Institute named it the fifth-greatest movie love story of all time.

It happened on a bus

A cramped, bumpy bus doesn't sound like the recipe for romance, but that's exactly what happens in the 1934 comedy classic "It Happened One Night."Claudette Colbert plays a runaway heiress who thinks traveling by bus will be the safest way to travel from Miami to New York. Clark Gable is a down-on-his-luck reporter who recognizes her at the bus station and decides to go along for the ride. Initially, they lock horns, but love will find a way. There are many indelible sexy scenes in the film, including when Gable begins to strip down in the motel room they are sharing and their efforts to attract a hitchhiker.

Location, location, location

Can't find love in the U.S.A.? Head to Rome, Venice or Paris, where — at least in movies — one will always find love and romance.

Audrey Hepburn became an overnight sensation in William Wyler's 1953 romance "Roman Holiday" as a bored princess who decides to slip away incognito while in Rome. She also finds love with American newspaper reporter Gregory Peck, who first befriends the princess because he thinks she will make a great story but then becomes smitten with her. Though it doesn't end happily ever after, there's no doubt that many female members of the audience traveled to the Eternal City to find their own Gregory Peck.

The other Hepburn — Katharine — earned an Oscar nomination for 1955's "Summertime," David Lean's sumptuous romantic drama set in Venice based on Arthur Laurents' play "The Time of the Cuckoo." Hepburn plays Jane Hudson, a middle-aged single secretary who goes to the Italian city for her first vacation abroad and ends up falling in love for the first time with a handsome Italian named Renato (Rossano Brazzi). She is completely head over heels when she learns he is married with children. Sigh.

Though Woody Allen has long been considered the quintessential New York director, his recent movies have been set in London, Barcelona, Spain and Paris. The City of Light has given the 76-year-old filmmaker the biggest hit of his long career with 2011's acclaimed "Midnight in Paris." Owen Wilson plays a screenwriter and Rachel McAdams is his fiancee who have two vastly different experiences when they travel to Paris. He wants to stay in Paris to finish his first novel; she wants to live in Malibu. His life changes one midnight while roaming the city when he is invited to join the passengers in an antique car that pulls up next to him. Soon, he is swept up in the romance of Paris of the 1920s.

Bright lights, big Tokyo

Bill Murray gives a funny and heartfelt performance in 2003's quirky "Lost in Translation." Murray's Bob Harris is in Tokyo to do a whiskey commercial for which he'll earn $2 million. Though he's been long married, Bob is having marital issues and is alone at a swank hotel in Tokyo. But he's not alone for long when he meets Charlotte (Scarlett Johansson), who finds most of her days and even nights free at the same hotel because her husband (Giovanni Ribisi), a celebrity photographer, is on assignment in Tokyo. Though these two never develop a romantic relationship on screen, they do fall in love as they talk and talk and traverse the unusual neon-lighted metropolis. And get the hankie ready for that open-ended final scene.

Food and Bardem

Elizabeth Gilbert's memoir "Eat, Pray, Love" has a huge following. But the 2010 film based on her memoir doesn't exactly come together. What does work are the exotic locales and Javier Bardem in a romantic role. Julia Roberts plays Gilbert, a recent divorcee who decides to go on a journey of self-discovery. She eats up a storm in Italy, learns the power of prayer and the beauty of elephants in India and finds love with a hunk (Bardem) in Bali.

susan.king@latimes.com


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Travel updates for 2012

Think of what follows as a travel tapas buffet — tidbits that just might whet your appetite for more. Here are a dozen pieces of information for the 2012 traveler.

1. You will know how much you'll pay to check your bags when you're flying. The Department of Transportation this month denied requests to delay implementation of this rule, so as of last week, you will know what you'll pay if you decide to check a bag or another piece of luggage. This, of course, applies to the majority of us who aren't flying in first or business class, aren't elite frequent fliers or haven't paid with a credit card that gives us free baggage check.

2. You won't immediately know how much your total airline ticket will cost when you book online — at least not yet. (You will see more realistic totals in advertising, however.) The DOT has put some rules into effect that benefit consumers, notably the tarmac rule that keeps you from having to wait eons without food, drink or restrooms (emergency landings and snowstorms notwithstanding). Now the DOT is working on getting you the total cost of your ticket as you are booking it. That means taxes and fees, the cost of the seat with extra legroom, the cost of your bag (see above) and so on are included. The implementation of this total-visibility rule probably won't occur before 2013, if indeed it occurs at all. From the perspective of the airlines and third-party online travel agencies — the Expedias and Travelocities of the world — the idea of accounting for every contingency in online ticket booking is staggering. Or, said another way, the new DOT rule could be the full employment act for programmers.

3. You'll probably be paying more for airline tickets. That's not a big surprise; although oil prices teased us last fall by dipping to $80 a barrel, they're hovering around $100. The worse news: Those who fly from LAX might take it on the chin because competition, which keeps prices down, is limited. At least, that's the thinking of Joe Brancatelli, whose "Joe Sent Me" newsletter is a travel must-read. "Everyone [the airlines] wants LAX to be a hub," he said. "They can't all be hubbed here." Then too, as business travel continues to recover, the leisure traveler may pay the price. Here's what the Global Business Travel Assn. told me in an email at the close of 2011: "Based on the GBTA Business Travel Quarterly Outlook, we've seen in 2011 more business travelers hit the road and next year we expect to see a maintained level of demand. For those traveling for leisure, this continued demand means that all travel planned during peak travel times, such as weekdays, may see some higher prices for their tickets...." Sigh. But....

4. Credit card companies will continue to court your business with terrific flier-mile offers. 2011 may be remembered as the year British Airways seduced us with the promise of 100,000 flier miles for signing up for a Visa card (and you had to spend a little too). The BA website (www.britishairways.com) was recently offering 50,000 miles for a card sign-up — still not bad. You may recall, though, that BA whacks you with a big fuel surcharge on a so-called free ticket, so you might be better off spending your miles on one of its partners in the oneworld alliance (American is one) that don't charge those kind of fees. What's the best way to find these dandy offers? John Di Scala, better known as JohnnyJet.com, likes TravelHacking.org, which offers a 14-day trial for $1. Before you play the credit card game, remember that some card companies may charge you a membership fee and as much as 3% on foreign transactions. You can comparison shop at http://www.creditcards.com.

5. If you're a get-in-the-car-and-hit-the-road kind of traveler — and 80% to 90% of California vacationers do go by car, the Auto Club of Southern California says — you won't be immune from those aforementioned fuel-price increases, and you'll probably pay more for a roof over your head (see next item). Gasoline may top $5 a gallon by Memorial Day, GasBuddy.com has said. But Jeff Spring of the Auto Club noted that if the economy improves, the price increases may not affect the number of people who travel. They'll grin and bear it or trim the length of their trip. American citizens, though, may have more company from abroad wherever they go: President Obama, hoping to increase travel to the U.S., recently issued an order asking for improvements in the visa process that would help foreign visitors with entry and asked for the creation of a task force that would promote the U.S.

6. You'll pay more for hotels in some places, and Southern California will be one of them. In Los Angeles County, you'll fork over about $5 a night more for a room, up to an average of $132, and in San Francisco, the average rate will increase by about $10 to $136. That's the prediction of Bruce Baltin, a senior vice president for PKF Consulting. Rates in other cities— Atlanta, Chicago and some in Florida — will decrease, making those places a good bet for bargain hunters. And Vegas? Well, roll the dice. As it continues to battle back from the economic downturns, you'll see good prices, Baltin said, usually midweek and on slow weekends, if there is such a thing in Sin City.

7. If you're applying for a new passport with your certified birth certificate, it will need to say who your parents are. This new rule, which crept under my radar, has been in effect since April. Here's what http://www.travel.state.gov says: "The U.S. Department of State will require the full names of the applicant's parent(s) to be listed on all certified birth certificates to be considered as primary evidence of U.S. citizenship for all passport applicants, regardless of age. Certified birth certificates missing this information will not be acceptable as evidence of citizenship." If you don't have that information, you'll have to have some combination of secondary evidence, which includes "hospital birth certificates, baptismal certificates, medical and school records, certificates of circumcision, other documentary evidence created shortly after birth but generally not more than 5 years after birth, and/or affidavits of persons having personal knowledge of the facts of the birth."

8. If you love the Transportation Security Administration at the airport — and, judging by a poll last fall by the U.S. Travel Assn., many of you do not — you'll love them at other points of transit. Besides airports, the Visible Intermodal Prevention and Response, or VIPR, team patrols subways, trains and cruise ship ports. This isn't a new group, said Nico Melendez, a TSA representative: "We have used TSA teams in each of those locations [mentioned above] for several years now." The 25 VIPR teams have run more than 9,300 checkpoints and other ops in the last year, according to a recent L.A. Times story. A team named for a deadly snake may not give you warm fuzzies, but remember, the vast majority of people who die of snakebites are in Southeast Asia, not at Amtrak.

9. If you're planning to slake your thirst at a pub in London during the July 27-Aug. 12 Olympics (or any time), you'd better hurry. The ale houses are said to be ailing. A group called CAMRA (Campaign for Real Ale), a 40-year-old organization that identifies itself as campaigning for consumer rights, estimates pubs in Britain are closing at a rate of two a day, thanks to high taxes, bureaucracy and the economy. And Time magazine reported in December that British breweries took it in the Adam's apple when the beer concession at Olympic venues was given to ... Heineken. Ouch. If you want a taste of real ale, you'll have to hie yourself to a real British pub.

10. If you are going to London for the Games, you will pay dearly for that ale and everything else — but you would anyway. London ranks as one of the most expensive cities for visitors. The State Department's per diem — the guideline on how much you should spend a day, according to the normally stingy federal government — clocks in at $499 — $319 a night for a hotel and $180 for meals and incidental expenses. The Games often mean higher prices, even though London Mayor Boris Johnson has asked hoteliers to restrain themselves. So what do rates look like for Games times? If I were booking Feb. 10-12 at the Radisson Edwardian Bloomsbury Street Hotel (chosen at random), I'd pay $208 a night, a nonrefundable rate for a superior room. If I checked in July 26 and departed July 31, I'd pay $1,007 a night. The Financial Times said the mayor had criticized hoteliers for raising prices, calling them "short-sighted Arthur Daleys" (a character on a British TV series who's a con man). Apparently the Daleys were not listening.

11. The new heartthrob in aviation may be the Dreamliner 787. The raked tips of its wings are just the beginning, its designers say; passengers will get a smoother, quieter ride, thanks to the use of composite materials and a host of other design features. The long-awaited aircraft made its commercial debut in October on an All Nippon Airways flight from Tokyo to Hong Kong. For passengers, the pluses are the "autodimming" windows (say so long to plastic shades), bigger windows and cabins that are pressurized at 6,000 feet instead of 8,000, which means you may feel less sluggish because you are getting more oxygen. Boeing has more than 800 orders for the new aircraft, which can carry as many as 290 passengers. United/Continental, which has 50 on order, is aiming to introduce them by the second half of this year.

12. It might be time to fall out of love a little with online booking. Maybe the world's aura needs fluffing or maybe it's the run-up to the Maya prediction of the end of the world as we know it on Dec. 21, but a Lemony Snicket series of unfortunate events has caused havoc and worse for travelers. The recent wreck of the cruise ship Costa Concordia, the Arab Spring and the earthquake and tsunami in Japan in March were among the shocking events that plagued the world, never mind the dozen weather disasters that cost the U.S. a billion dollars in 2011, the Hartford Courant reported. So if you're planning a complicated vacation, you will need an ally, and that's usually a travel agent or someone who can pull some strings if you're in a jam. Booking a ticket toWashington, D.C.? I can do that myself. Going on a tour of the Middle East or on a world cruise? I'd call a travel agent who wants to be my new BFF.

catharine.hamm@latimes.com


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Sunday, December 25, 2011

A holiday surprise from the travel industry

Sometimes when you travel, it's the little gestures of compassion that make the biggest difference -- especially during the holidays.

For Becky Brand, it was the bus driver on Washington's L2 line who went out of his way to help her during Thanksgiving week. "While I was struggling with a heavy suitcase in the rain, he made my day by stopping to let me on instead of having me run to the bus stop a block away," says Brand, who works for a legal advocacy group in the capital. "Although a small and random act of kindness, it made my holiday week and definitely gave me something to be thankful for."

Jenny Block remembers the nameless American Airlines employee who answered her plea on Twitter. Her cousin had been left in a coma after a traffic accident, and she needed the airline to bend a flight-change rule. Block, a writer who lives in Dallas, received an immediate reply: Of course, the airline would help her.

"You won't believe this part," she told me. "It happened on Thanksgiving morning."

Oh no, that part I would believe.

See, that's the funny thing about the travel industry. For a business that, with a few notable exceptions, thinks nothing of offending its customers most of the year, the short-lived transformation during the holidays is incredible. It's as if someone turned back the clock and made common courtesy and customer service important again.

And it cuts both ways. This is the time of year when you hear about customers committing random acts of kindness, too.

When Natalie Caine, a counselor from Toluca Lake, Calif., saw the woman in front of her at the airport coffee shop come up a few dollars short as she tried to buy snacks for her children, Caine covered her tab. "I know the stress of parenting and travel," she says.

Joellen Freeman, an administrative assistant from Lexington, S.C., was flying from Cleveland to Atlanta when she witnessed a remarkable seat switch. "A gentleman came up to a soldier," she remembers. "He introduced himself and then asked the soldier about his seat assignment. He then traded seats with the soldier -- giving up his first-class seat for one in coach as an expression of his gratitude for the service of the young man. It was very touching."

Not all these gestures are spontaneous, but that doesn't make them any less remarkable.

Jessica Langley, a flight attendant based in Columbus, Ohio, spends the year collecting soaps and shampoos in hotels. She recently drove from her home in Palm Beach, Fla., to Orlando to deliver 55 pounds of toiletries to a charity called Clean the World, which is dedicated to helping stop the spread of fatal diseases worldwide. "To me, it's a no-brainer," she says. "A few extra ounces in my carry-on luggage can have a big impact."

At the Sheraton Kauai, employees donated 1,000 pounds of food to the Hawaii Food Bank for Thanksgiving. Then, for good measure, they threw in the keys to the van. "This effort has led to the resort designating a Food Bank Table in the hotel's restaurant each day where proceeds from that table will be donated to the Hawaii Food Bank," says Jonathan Pappas, a spokesman for the resort.

I don't know about you, but I love hearing about how the travel industry goes out of its way to be charitable year-round. As a consumer advocate who deals with complaints all the time, these stories give me hope. Because charitable giving and good customer service often go hand-in-hand, they make me believe that one day, this industry will again compete on customer service and not just price.

But the niceness can also make me feel a little awkward, particularly when it comes from a place where you'd least expect it. Hearing about an act of compassion from an employee of a discount airline or from an online agency that routes all customer complaints to an overseas call center can be downright jarring.

Or even, from the TSA.

But there I was, just a week after Thanksgiving, waiting curbside for my family to pick me up at the airport. When they arrived, I brought one bag over to the car, and when I turned around, I saw an off-duty Transportation Security Administration agent standing there with my second bag.

I don't think he knew that he'd just assisted one of the agency's most vocal critics with his luggage. It made the gesture all the more meaningful.

I was speechless. All I could manage was a timid, "Thank you."

The agent smiled and said, "Welcome home."

Christopher Elliott is the author of "Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals" (Wiley). He's also the ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance, a nonprofit organization that advocates for travelers. Read more tips on his blog, elliott.org or e-mail him at chris@elliott.org. Christopher Elliott receives a great deal of reader mail, and though he answers them as quickly as possible, your story may not be published for several months because of a backlog of cases.


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Sunday, September 4, 2011

Illinois roadwork suspended for Labor Day travel

Illinois roadwork suspended for Labor Day travel
SPRINGFIELD — Illinois' transportation department is suspending road construction where possible to ease traffic congestion on the busy Labor Day weekend.

Acting Transportation Secretary Ann Schneider says advance notice of construction-zone status will help thousands of motorists plan trips and travel safely.

Starting at 3 p.m. Friday, transportation officials will suspend all non-emergency road work and open up all lanes where possible through Monday night.

Some construction zones will still have closed lanes.

Officials are urging motorists to slow down, obey speed limits and drive with caution. Work zone speed limits are still in effect where posted, even if no workers are present.

In addition, Illinois State Police are warning motorists there will be a lot of troopers on the roadways over the Labor Day weekend looking for drivers under the influence.

State Police Director Hiram Grau says troopers will be also on the lookout for speeders and those drivers not wearing seat belts. Also, troopers, some with drug sniffing dogs, will be on the expressways in search of motorists trying to bring illegal drugs into the state.

Also, the company that operates the Indiana Toll Road has suspended all road projects through the Labor Day weekend.

ITR Concession Co. says it has removed all mainline lane restrictions during the Labor Day weekend to ease travel during the unofficial end-of-summer holiday. Construction projects will resume Wednesday.


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Saturday, September 3, 2011

State Department issues worldwide Sept. 11 travel advisory

Marking the upcoming 10th anniversary of Sept. 11, the State Department on Friday issued a worldwide travel alert, noting the continued possibility of terrorist threats for U.S. citizens traveling and living abroad.

So what kind of impact might the alert have on travelers?

"None whatsoever," said Michael McCarron, a spokesman for San Francisco International Airport, in an interview. "There should be no impact on traffic."

McCarron and LAX spokesman Albert Rodriguez both said they anticipated no extended waiting times or other logistical complications at their respective airports as a result of the alert.

The State Department said in a release that the alert was not pegged to any specific threats. But, it said: "U.S. citizens should be aware that Al Qaeda affiliates and allies have demonstrated the intent and capability to carry out attacks against the United States and our interests around the world. In the past, terrorist organizations have on occasion planned their attacks to coincide with significant dates on the calendar."

According to the State Department's website, travel alerts provide information about "short-term conditions, either transnational or within a particular country, that pose significant risks to the security of U.S. citizens." Friday's alert did not mention specific countries.

The alert expires Jan. 2, 2012, and supplements a similar advisory the department released in July.


View the original article here

Sunday, August 28, 2011

President Obama Offends Travel Agents

President Obama has now ruffled the feathers of the travel agent community, implying that they are now obsolete, taken over by on line travel sites. At a town hall meeting in Atkinson, IL, the President stated:

"One of the challenges in terms of rebuilding our economy is businesses have gotten so efficient that--when was the last time somebody went to a bank teller instead of using the ATM, or used a travel agent instead of just going online? A lot of jobs that used to be out there requiring people now have become automated."

The American Society of Travel Agents (ASTA), fired back with a letter to the White House, reporting that the U.S. travel agency industry "is comprised of nearly 10,000 U.S.-based travel agency firms operating in 15,000 locations. We have an annual payroll of $6.3 billion. Most importantly, our businesses produce full-time employment for more than 120,000 U.S. taxpayers."

That workforce is fairly large these days, particularly considering the many people unemployed and maybe wish they had one of those 120,000 jobs. Yes, it is true that on line travel sites have changed the way people around the world make airline, car, hotel, and cruise reservations. Travel agents have had to make major adjustments to stay in business, and stay viable in the travel world.

Many travel agencies have closed their doors with the constant changes, but those who have stayed are changing with the times and offer a valuable service to their clients. Remember, ASTA's motto, "Without a travel agent, you're on your own."

As a travel agent, what is your reaction to the President's remarks?


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Saturday, August 27, 2011

International Travel Summit

For travel agents that want to express their news and industry opinions, they should consider attending the International Travel Agent Summit at the Las Vegas Convention Center, September 11, 2011. The event is from 11:45 am until 1:30 pm. After taking in new ideas and information, the Las Vegas Convention and Visitors Bureau is offering free attendance for a party at Sam's Town from 7:30 pm to 10:00 pm.

This is a fantastic networking opportunity for agents to meet other agents, and learn new ideas. Agents can then learn how to implement new trade information to enhance their travel agency operations.

The event is part of the Travel Retailing and Destination Expo, sponsored by the American Society of Travel Agents (ASTA). There are other conferences during the overall show, but this is free attendance, so any travel agents able to make it to Las Vegas should consider attending to see what's new in the travel market, and ideas to boost business.

Travel agents need to stay fresh with new ideas to keep up with the ever change rules and players in the travel selling field. Have any agents been to this function, and did it bring new ideas to bring back to the office?


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Sunday, August 7, 2011

Training for Travel Agents

To make it in the competitive travel industry today travel agents really need to keep a knowledgeable edge on the competition. Stressing this is important because clients want to know and depend on their travel agent to give them good and accurate information. They want to know that their travel agent will be there for them in case any problems occur while traveling.

Does your travel agency offer free training courses that agents can attend? There are webinars from vendors, classes sponsored by American Society of Travel Agents (ASTA), and many times agencies will have in-house training by tour operators and cruise lines. It is to the agency's advantage to keep agents up to date on travel news, tour operators, cruise line booking sites and more.

There is an abundant of free webinars and training opportunities to increase profits and agent knowledge. Some to consider for agents are:

  • ASTA classes.
  • Webinars.
  • In-house training.
  • Agent personal experience sharing.
  • Sharing travel reports from satisfied clients to agents.
  • Sending email updates from vendors.

Training is more important than ever now for travel agents to succeed and be profitable. New agents and experienced agents should ask for training from their company and take advantage of all training opportunities of interest.

How does your travel agency train employees? Do they offer in-house training? Please share ideas and training that have been successful.


View the original article here

Saturday, August 6, 2011

U.S. expands travel warning amid violence in Syria


WASHINGTON (Reuters) - Americans in Syria are
encouraged to leave and travel to the country should be
postponed, the U.S. State Department said Friday following
widespread violence that has pitted thousands of protesters
against the government.

The State Department warned that given the ``ongoing
uncertainty and volatility'' U.S. citizens are urged to leave
immediately while transportation is still available. The
advisory also encouraged Americans who remain to limit any
nonessential travel within the country.

The advisory expands a travel warning issued in late April
that ordered eligible family members of U.S. government
employees and certain non-emergency personnel to leave.

Syrian security forces Friday killed at least 18
protesters in attacks on tens of thousands of protesters who
poured into the streets to demonstrate against the rule of
President Bashar al-Assad on the first Friday of the Muslim
fasting month of Ramadan.

The four-month-old uprising has grown increasingly violent


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