Saturday, July 16, 2011

Travel -: A dropped damage claim that keeps coming back

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A dropped damage claim that keeps coming back
Jul 12th 2011, 07:00

Q: I rented a car from National for a family trip to Houston recently. The rental was uneventful. But a month later, I received a letter saying that the car had been returned with about $2,000 worth of damage, which included needing to replace a front bumper and a headlight.

I'm certain this damage didn't happen while I was renting the car. My wife and three kids were with me. We were getting in and out of all the doors repeatedly. We would have noticed any damage. When I returned the car, the agent did a quick walk-around, and the car was fine.

I followed up by calling the claim representative at National. She checked, and in a follow-up call told me that she was recommending closing the claim. Then I got a phone call from National saying that they had figured out what happened, and it wasn't my fault, and they were closing the claim. So it all seemed fine until another month went by, and I got a letter saying that they had decided to pursue the claim after all.

I'm insured, and the loss is covered, but I'd rather use my insurance for when I actually have an accident! I'd always assumed that when you've returned a car and they have signed off and handed you a bill, then you aren't responsible for the vehicle any longer. Apparently that's not true.

My insurance company is contesting the claim, but they also say that the only real protection against a rental car company making this kind of claim is to take 8 to 10 time-stamped pictures of the car from different angles every time you return a rental car. This seems crazy to me. But is it something we should all start doing? -- Timothy Taylor, Minneapolis

A: Yes. Take pictures of your car before and after your rental and keep them at least six months. The systems used to determine who damaged a rental are far from perfect. At least one company, Hertz, has pledged to begin photographing all of its cars before they leave the lot. The rest have less scientific ways of determining who is responsible for the dings, dents and scratches. If I didn't know any better, I'd say they try to guess who might have done it.

I've never come across a case where a car rental company dropped a claim and then reinstated it. That's really odd.

Here's what should have happened: When you returned your vehicle, a National employee should have walked around the car with you, noting any damage. If you spotted a fender-bender, you could have begun the claims process immediately. Contacting you weeks later doesn't make National's claim any more credible. Offering to let it go -- and then making a "U"-turn -- makes it lose all credibility, in my opinion.

Not only would an appeal to someone higher up at National or its owner, Enterprise, make sense (you can find them on my customer service wiki, On Your Side, (http://www.onyoursi.de) but you should also copy the Texas Department of Insurance. I'm sure it would be interested in this questionable claim.

Even if National had persisted, you could have asked for documentation that the car had been damaged while you were renting it. I seriously doubt the company could have furnished you with that proof.

I contacted National on your behalf. A representative called you and said that the damage was done to the car before you rented it. You'd think they'd notice something like that before you picked up the car, don't you?

National is dropping its claim for good.

(Christopher Elliott is the author of the upcoming book "Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals" (Wiley). He's also the ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance, a nonprofit organization that advocates for travelers. You can read more tips on his blog, elliott.org or e-mail him at chris@elliott.org).

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Friday, July 15, 2011

Travel -: The ATM that sucked my money back

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The ATM that sucked my money back
12 Jul 2011, 8:00 am

When Robert Hillestad tried to withdraw 200 pounds from an automatic teller machine in London last April, he got a bait-and-switch. Almost literally.

"While waiting for the machine to reel off my receipt, the bills that had been dispensed were pulled back into the machine," he says.

Hillestad was in the British capital for a quick vacation and to see the royal wedding, but the prospect of losing about $320 USD cast a long shadow across the experience. "Using an Internet cafe nearby, I verified that the amount had, in fact, been debited from my account," he says.

And so began a long journey to retrieve his money.

It turns out ATMs can inflict a lot of unnecessary pain on travelers. There are widespread reports of ATMs reclaiming money if it isn't taken quickly enough. Sometimes, the funds are credited back to a customer's account, sometimes not.

Another source of irritation: fees. Customers paid an average of $2.33 to use an ATM in 2010, up from $2.22 the year before, according to a recent Bankrate.com survey.

The fees rise every year, and travelers are hit hardest because they often have to pay their bank and the foreign bank whose machine they're using.

I can't think of any good reason to keep jacking up ATM fees, except good old-fashioned greed. But like overpriced telephones in hotel rooms, the days of charging excessive fees to use a money-machine are coming to an end. Various forms of cashless payment systems, including the kind that use cellphones and other wireless devices, are quickly replacing paper money as the preferred method of settling up with a merchant.

Banks are going to have to find another way to make money, I guess.

But back to the cash-sucking ATMs. I can understand why an automatic teller would, after a certain amount of time, reclaim the money. I mean, you don't want a wad of bills flapping in the wind when an absent-minded customer fails to claim a withdrawal.

The UK banks seem to have their ATMs on a shorter timer than the ones back in the States, although the evidence for that is strictly anecdotal.

What the banks should have -- but apparently don't -- is a foolproof way to re-deposit the money. As a result, a significant number of bank customers report losing ATM withdrawals reclaimed by the machines.

Hillestad tried to get a refund. He called Barclay Bank, which operated the ATM and he visited his bank in Nebraska. But the banks did nothing to help. His bank referred the matter to Barclay, and Barclay referred the matter back to his bank. By the time he contacted me, almost two months had passed without any sign of his money.

I suggested he start a paperwork trail, since most of the communication with the banks had been by phone or in person. There's no meaningful record of those conversations unless you're the bank and have recorded the phone call. So Hillestad began documenting the problems and filed a formal written complaint.

A few days later, his bank credited him with the money.

"Although the situation has finally been resolved, I am concerned about other travelers who, no doubt, are continuing to experience the same problem," he told me. "Can you suggest ways in which others, particularly senior citizens, could be alerted to this potential problem?"

Absolutely. Given that ATMs have a propensity to suck money back, you should remove the currency quickly when you're making a withdrawal. Don't wait for a receipt. When you see the money, take the money.

Also, after having been involved in Hillestad's dispute, I highly recommend putting any grievance in writing and filing a formal dispute. Banks, like other companies, can't ignore written requests as easily as they can disconnect a phone call or pretend it never happened.

Better yet, avoid the bait-and-switch ATMs with sky-high fees altogether, and use a credit card that doesn't charge a foreign exchange fee.

(Christopher Elliott is the author of the upcoming book "Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals" (Wiley). He's also the ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance, a nonprofit organization that advocates for travelers. You can read more tips on his blog, elliott.org or e-mail him at chris@elliott.org).

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Travel -: 'Inexpensive Hawaii' can be found in Belize

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'Inexpensive Hawaii' can be found in Belize
13 Jul 2011, 8:00 am

Kenneth Choi has two high-profile films in the hopper. He portrays Jim Morita, one of the Howling Commandos in the action film "Captain America: The First Avenger." He also has finished shooting the remake of "Red Dawn." A resident of Los Angeles, the 39-year-old actor talks about some of his favorite places and explains why he wants to revisit a destination that conjures up bad memories.

Q: What is your favorite vacation destination?

A: I traveled to Belize last year and had an amazing vacation. I divided my time between two cities, Placencia and San Pedro. Belize has a tropical climate, and is quite affordable and is developing a reputation as an inexpensive Hawaii. If you want to hide away someplace that is extremely low-key, Placencia is perfect. San Pedro is more touristy and modernized.

Q: Where are your favorite weekend getaways?

A: Portland is the perfect weekend getaway. I studied acting in Portland and lived there for five years. It's a small city with so much to do. There's beautiful scenery, a great bar scene and so many fabulous restaurants. Andina (andina

restaurant.com), Beast (beastpdx.com) and Paley's Place (paleysplace.net) are some favorite eateries. If you visit, check out Washington Park and its Rose Garden and Japanese Garden. Hit Powell's bookstore. And you must get a Spanish Coffee at Huber's (hubers.com).

Q: What are your favorite hotels?

A: I've worked in Vancouver (British Columbia) on a couple of television shows and films. I always stay at the Sutton Place Hotel (vancouver.suttonplace.com/default.htm), where most out-of-town actors stay. In Portland, I like to stay at the Hotel Monaco (monaco-portland.com), which is a Kimpton Hotel.

Q: What are your five favorite cities?

A: I was living in London for four months last year while shooting "Captain America." I love that city. I spent a week in Paris with a great friend who is French and speaks English â€" thank goodness â€" and I fell in love with the City of Light, as most people do. Chicago is my hometown and will always have a special place in my heart. Portland is definitely in my top five. Gotta include Vegas!

Q: What are your favorite restaurants?

A. A.O.C. Wine Bar and Restaurant (aocwinebar.com) in Los Angeles has a menu of delicious small dishes and a great wine list. Leila's Restaurant (leilasrestaurant.com/_/Home.html) in Oak Park, Calif., is about 30 minutes away from Hollywood. Zagat restaurant guide awarded Leila's "Most worth the drive." Now I know why.

Q: Where would you like to go that you have never been?

A: I'd like to visit my friend and his family who live in Australia. That trip is long overdue. I have friends from Spain who have invited me at least five times. It's ridiculous that I have not gone. A friend of mine co-owns Mango African Safaris out of Portland; that's definitely on my list.

Q: When you go away, what are some of your must-have items?

A: Earplugs, an eye pillow and a hat.

For more from the reporter, visit jaehakim.com.

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Travel -: Germany's Lufthansa starts flights using biofuel in bid to reduce emissions

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Germany's Lufthansa starts flights using biofuel in bid to reduce emissions
15 Jul 2011, 1:13 pm

By Associated Press

7:13 a.m. CDT, July 15, 2011

BERLIN (AP) â€" Germany's biggest airline, Deutsche Lufthansa AG, says it has begun trial flights using biofuels in a bid to reduce carbon dioxide emissions.

Lufthansa said Friday that an Airbus A321 flying the Hamburg-Frankfurt route four times daily will use a 50/50 mix of regular fuel and biosynthetic kerosene in one of its two engines for the next six months.

The airline says during the test period the use of biofuel will reduce CO2 emissions by up to 1,500 tons.

German environmental group BUND criticized the project, saying any short-haul flight is bad for the environment compared with train travel.

In another effort to reduce emissions and fuel use, Lufthansa said Monday it will begin using a new plastic cargo container that is 15 percent lighter than the traditional aluminum ones.

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Travel -: Puerto Rico to increase police presence in beaches, tourist zones to reassure visitors

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Puerto Rico to increase police presence in beaches, tourist zones to reassure visitors
14 Jul 2011, 10:03 pm

DANICA COTO

4:03 p.m. CDT, July 14, 2011

SAN JUAN, Puerto Rico (AP) â€" Police are increasing the number of officers at popular tourist areas in the capital of San Juan to reassure visitors the area remains safe despite a rising homicide rate in much of the island.

At least 50 new officers will join a 200-member unit covering an area from the island's international airport to the imposing 16th-century fort in Old San Juan, said Emilio Diaz Colon, the island's new police chief. Six detectives also will be assigned exclusively to that area, he said.

The officers will fan out on horseback, all-terrain-vehicles, bicycles and speedboats, Diaz said.

"Puerto Rico is known worldwide for being one of the most important tourist destinations in the Caribbean," he said. "(Tourists) are our best spokespeople."

The action is meant to reassure visitors who might be alarmed by reports of a rising homicide rate: 607 killings have been reported so far this year, 101 more compared to the same period last year. In 2010, the island of 4 million people recorded its second-worst year for killings with more than 955 deaths.

Most of the killings are drug related and tourists are rarely targeted.

However, in mid-April, a 33-year-old visitor from New Jersey was killed in the parking lot of the swanky La Concha resort in San Juan in a case that police say involved drugs and prostitutes. Two men have been arrested.

Beach-goers along the island's north shore also can expect to see less garbage and more lifeguards, officials said.

Nearly 40 inmates will be assigned to clean up at least three beaches every weekend, or more if needed, said Corrections Secretary Carlos Molina. The island's Tourism Company also will dispatch crews to the most popular beaches to help clean up trash and hand out garbage bags, executive director Mario Gonzalez said.

Officials say they hope the changes will help boost the island's $3.5 billion tourism industry. Nearly 5 million people visit Puerto Rico a year.

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Travel -: Aria hotel-casino in Las Vegas warns guests after CDC reports 6 cases of Legionnaires' disease

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Aria hotel-casino in Las Vegas warns guests after CDC reports 6 cases of Legionnaires' disease
14 Jul 2011, 10:13 pm

The Associated Press

4:13 p.m. CDT, July 14, 2011

LAS VEGAS (AP) â€" The Aria Resort & Casino on the Las Vegas Strip is warnings guests who stayed during a two week window that they may have been exposed to high levels of the bacteria that causes Legionnaires' disease.

Spokeswoman Stephanie Bethel of the Southern Nevada Health District said Thursday that six cases of the sometimes-deadly form of pneumonia have been reported among Aria guests by the Centers for Disease Control.

Bethel says all six people were treated and have recovered.

Hotel officials say water tests in several guest rooms between June 21 and July 4 detected elevated levels of the bacteria Legionella.

The hotel says in a letter to guests that it added additional water treatment and the latest tests show no detectible levels of the bacteria.

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Travel -: Two Delta planes collide on Boston airport runway

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Two Delta planes collide on Boston airport runway
15 Jul 2011, 2:40 am

Two Delta planes collide on Boston airport runway
Reuters

8:40 p.m. CDT, July 14, 2011


BOSTON (Reuters) - Two Delta Airlines passenger planes collided on the runway at Boston's Logan International Airport on Thursday, causing minor damage, an airport spokesman said.

Delta flight 266, aBoeing 767 bound for Amsterdam, was being taxied onto the runway when its wing clipped the tail of Delta Connection flight 4904, a smaller regional jet bound for Raleigh/Durham, North Carolina.

Logan spokesman Phil Orlandella said one passenger complained of a possible neck injury and was taken to a local hospital as a precaution.

Local television showed several emergency vehicles surrounding the smaller plane after passengers were bussed back to the terminal. The 767 taxied back to the terminal under its own power.

Some 204 passengers and 11 crew were on board flight 266. The Raleigh-bound flight had 74 passengers and three crew aboard.

Orlandella said an investigation into the incident was under way.

(Reporting by Ros Krasny; Editing by Cynthia Johnston)

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Travel -: Smithsonian Imax screens to show 'Harry Potter' in DC, Va.; museums will show movie costumes

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Smithsonian Imax screens to show 'Harry Potter' in DC, Va.; museums will show movie costumes
15 Jul 2011, 1:18 pm

By Associated Press

7:18 a.m. CDT, July 15, 2011

WASHINGTON (AP) â€" The highly anticipated "Harry Potter and the Deathly Hallows: Part 2" will open at the Smithsonian Institution's Imax theaters in Washington and northern Virginia in the coming days.

The Smithsonian announced late Thursday that the finale of the Harry Potter series will begin showing Friday at the National Air and Space Museum's annex in Chantilly, Va. It opens July 29 at the theater at the National Museum of Natural History on the National Mall.

Costumes from the film, on loan from Warner Bros. Pictures, also will be on display in the theater lobbies. They include items worn by Harry Potter and Neville Longbottom.

Tickets can be reserved and purchased up to two weeks in advance.

___

Online

http://www.si.edu/imax

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Thursday, July 14, 2011

Travel -: Finding the 'arrrrgh' in the Sunshine State

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Finding the 'arrrrgh' in the Sunshine State
18 Jul 2010, 8:00 am

When it comes to pirate awareness, the timeline is clearly divided:

Pre-PC, or post-PC.

Pirates of the Caribbean, that is.

"The explosion of popularity was exponential after that," says Donna Demko, handing out beads in her pirate garb on a sunny afternoon on Centre Street in Fernandina Beach. "And it was not just with the kids, it was with the adults, too."

Demko was a pirate when pirates weren't so cool. She's a public relations officer for the Fernandina Beach Pirates Club, a public service and social club that has been around for 35 years. She will tell you that these are fine times for pirates, thanks to Johnny Depp.

In Florida, however, the pirate connection isn't linked to a pop-culture fad. The state is steeped in buccaneer history that stretches from Key West to Tampa Bay, St. Augustine to Fernandina Beach on Amelia Island, almost at the Georgia line.

In the 17th and 18th centuries, Fernandina Beach was a safe harbor for pirates. Its port is among the deepest on the southeast coast, once allowing pirate galleons to enter even at low tide.

French pirate Louis-Michel Aury, Captain Kidd, Jean Lafitte and Jose Gaspar have all inspired tales tied to the town. In one of the most popular legends, a buried treasure is guarded by ghosts.

Ghost tales and pirate lore are a big attraction on an hourlong excursion by the Olde Town Carriage Co. For owner and tour guide Rita Jackson, the charm of Fernandina Beach is that it's still a small town as much as a tourist stop.

"People really live here, really work here and they are still part of the same families that once lived here," she says. "They are so proud of the history."

In Florida, pirate history abounds. The Pirate Soul Museum, moving this fall to St. Augustine from its original home in Key West, showcases cutlasses, flintlocks and a pirate treasure chest, pirate dinnerware and other trinkets salvaged from the wreck of Blackbeard's ship, the Queen Anne's Revenge. The Key West location closes Aug. 1; the St. Augustine museum is scheduled to open in November.

That attraction will be a nice fit in St. Augustine, where English pirate Sir Francis Drake led 2,000 of his men in a raid that leveled the city in the late 16th century.

In 1668, Jamaican-based pirate Robert Searle captured a Spanish ship and sailed into St. Augustine for a raid that inspired the Spanish to build the massive Castillo de San Marcos. The fort is still a tourist attraction.

Such adventures aren't easily confined to museums. Just as often, it's a springboard for celebration. In Key West, for instance, there's the Pirates in Paradise Festival, which marked its 10-year anniversary last year and continues with a 10-day event that starts Nov. 26.

St. Augustine hosts annual commemorations of Searles' and Drake's raids in March and June, respectively.

In Tampa, the legacy of Spanish swashbuckler Jose Gaspar is celebrated at the Gasparilla Pirate Festival, the granddaddy of all pirate parties. A Tampa tradition for 100 years, the January event revolves around the arrival in Hillsborough Bay of the Jose Gasparilla, the largest fully functioning pirate ship in the world. The invasion culminates in the surrender of the key to the city to the pirate horde.

That evening, the celebration continues with street parties downtown and in neighboring Ybor City.

And, in Fernandina Beach, there's the Isle of Eight Flags Shrimp Festival in May, where pirates roam the streets.

Of course, the pirates roam the streets most every weekend anyway.

"You're liable to see pirates wandering on Centre Street anytime," says Demko, the pirate club member. "We are the goodwill ambassadors to the world."

Jim Abbott can be reached at jabbott@orlandosentinel.com or 407-420-6213.

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Travel -: People flee 2 villages near volcano erupting in Indonesia

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People flee 2 villages near volcano erupting in Indonesia
12 Jul 2011, 3:56 pm

Mount Lokon spews volcanic smoke in Tomohon, North Sulawesi, Indonesia, Tuesday, July 12, 2011. Officials raised the alert for the Indonesian volcano with history of violent explosions to its highest level Monday, following a series of eruptions over the weekend. (AP Photo/Grace Wakary) (Grace Wakary, AP / July 12, 2011)

By Associated Press

9:56 a.m. CDT, July 12, 2011

JAKARTA, Indonesia (AP) â€" Nearly 1,000 residents have fled two villages near an Indonesian volcano that has been erupting this week and has a history of violent explosions.

Disaster managment official Warsito said 977 people from Kaskasen and Kinilow villages evacuated Tuesday to a school in the district town of Tomohon.

Mount Lokon has been at the highest alert level since Sunday and has had small eruptions daily. People were urged to stay up to 2.2 miles (3.5 kilometers) away from the 5,741-foot (1,750-meter) volcano.

The mountain in north Sulawesi province is one of about 129 active volcanos in Indonesia.

Its last major eruption in 1991 killed a Swiss hiker and forced thousands of people to flee their homes.

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Travel -: Amtrak letting golfers tote clubs as carry-ons

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Amtrak letting golfers tote clubs as carry-ons
14 Jul 2011, 2:53 pm

Amtrak to let passengers carry on golf clubs

Passengers walk on platform 20 at Union Station in Chicago in September 2010 after arriving from an Amtrak train from St. Louis. (José M. Osorio, Chicago Tribune / July 14, 2011)

Associated Press

8:53 a.m. CDT, July 14, 2011

Amtrak has a new option for golfers who want to explore courses around the Midwest.

In a pilot program, Amtrak is allowing golfers to bring clubs on board as carry-on baggage on certain routes. The cost is $10 per bag each way. Golf bag reservations must be made before boarding.

The option is available on trains to and from Chicago, St. Louis, Kansas City, Galesburg, Quincy, Champaign and Carbondale. And in Michigan: Detroit, Pontiac, Grand Rapids, East Lansing and Port Huron.

Amtrak's Jeff Snowden says the program expands travel opportunities to some of the country's most challenging golf courses.

Checking bags remain an option at stations that offer checked baggage.

Carry-on golf bag reservations can be made by phoning Amtrak at 1-800-USA-RAIL or at the station, but not online.

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Travel -: TSA to kick off pre-screening test for frequent fliers

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TSA to kick off pre-screening test for frequent fliers
14 Jul 2011, 6:58 pm

The Transportation Security Administration said Thursday that it will test a program to pre-screen a small group of air travelers who volunteer more personal information about themselves so they can be vetted to get faster screening at airport checkpoints.

The new program represents the Obama administration's first attempt at a more risk-based, intelligence-driven passenger screening program that could respond to travelers' complaints that the government is not using common sense when it screens all passengers at airports in the same manner. The change comes amid a typically busy summer travel season and on the heels of a public outcry over TSA agents giving enhanced pat-downs to children and the elderly -- people who ostensibly pose no security threat.

The test program was expected to begin this fall. It applies only to a small number of frequent travelers who are U.S. citizens. The TSA said it anticipates that 5,000 to 8,000 travelers will participate. Specifically, the pilot program covers selected travelers enrolled in Delta Air Lines' frequent-flier program or three other government-trusted traveler programs --  Global Entry, NEXUS and SENTRI -- involving people who travel regularly through Hartsfield-Jackson Atlanta International and Detroit Metropolitan Wayne County airports; and travelers enrolled in American Airlines' frequent-flier program, or the three government programs, who travel regularly through Miami International and Dallas-Fort Worth International airports. There is no cost to participate.

"These improvements will enable our officers to focus their efforts on higher risk areas," said TSA Administrator John Pistole.

This test would be on top of the existing pre-screening for all passengers who travel to, from or within the U.S. Currently these travelers must provide their full names as they appear on their government identifications, as well as their birthdates and gender. This allows the government to compare passenger manifests with government databases to spot possible terrorists before they board a plane, and in some cases before they arrive at the airport. Frequent-flier programs include more than those three identification fields. For instance, personal information provided in Delta's frequent-flier program includes the traveler's home address, email address or phone number, and preferred language.

For security reasons, the TSA will not say what specific screening measures travelers who participate in the test might avoid at airports. And participation in the program in no way exempts the travelers from any security measure, the agency said.

Amid strong criticism for months, Pistole has said that his agency must find smarter ways to perform risk-based screening based on intelligence so screeners can focus on travelers the government knows the least about.

But Pistole also wants to manage the expectations of the traveling public.

"It's a complex issue, and so I want to basically under-promise and over-deliver," Pistole told senators last month.

The airlines and the Customs and Border Protection agency, which runs the three government-trusted traveler programs in the trial, will contact the eligible travelers to ask them whether they would participate, the TSA said. If the traveler agrees, information the traveler provided to the airline through the frequent-flier program would be shared with the government for enhanced security vetting.

The TSA briefed airlines and others in the aviation industry on Thursday about the test program.

The agency plans to eventually expand the test program to United Airlines, Southwest Airlines, JetBlue, US Airways and Alaska and Hawaiian airlines at other airports.

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Travel -: Pros and cons of frequent-flier programs

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Pros and cons of frequent-flier programs
14 Jul 2011, 5:22 pm

NEW YORK (AP) â€" They lure millions of travelers each year with the promise of free vacations, first-class upgrades and a chance to cut the security line. But are frequent-flier programs really worthwhile?

Miles programs sound simple enough. Passengers typically earn one mile or point for every mile flown. Those miles can be redeemed for free trips, usually starting at 25,000 miles for a domestic, round-trip flight.

Loyalists say not participating is like leaving free money on the table. Free flights are the most obvious perk. Miles can also be traded in for things like magazine subscriptions.

Others argue the programs are difficult to maintain and aren't of much value to travelers who fly only once or twice a year. And they say there's no guarantee of getting the flight you want.

It's been 30 years since the first frequent-flier program was created. Today, airlines make more than $4 billion a year combined from program partnerships â€" topping the reported revenue from baggage fees. There are an estimated 90 million U.S. frequent-flier members with 2 trillion unused miles.

As families head out on their summer vacations, they're once again debating the merits of signing up.

Here, Associated Press Airlines Writers Samantha Bomkamp and Scott Mayerowitz argue the programs' worth:

Mayerowitz: It's a no-brainer. Travelers taking only one or two trips in a year can benefit with minimal hassle and no cost. You won't be upgraded to first class, but there are still plenty of perks. Just one round-trip flight between Washington, D.C., and Orlando, Fla., earns enough miles for a magazine subscription.

Bomkamp: Most travelers don't care about getting a free Sports Illustrated or Entertainment Weekly in their mailbox. They're lured to the programs by upgrades that are hard to snag and free tickets that can be impossible to redeem. And if they focus too much on racking up miles, they may miss out on cheap flights.

Mayerowitz: Hey, free is free. And loyalty doesn't only pertain to the airlines. Some hotel programs are particularly generous to even the lowest-tiered members, giving away mini-bar credits or free Wi-Fi. With car rental companies, the perk is precious vacation minutes: you can skip the check-in counter and walk straight to a car.

Bomkamp: What's your time worth? With the sheer number and complicated nature of frequent-traveler programs, they're too much trouble to keep track of for too little gain. There are at least a dozen airline programs in the U.S. alone, and more than 20 hotel loyalty plans. Who wants a wallet full of cards and three dozen extra usernames and passwords?

Mayerowitz: Free sites like AwardWallet, MileTracker and Points.com keep track of login information, point balances and provide warnings about expiring points.

Bomkamp: Sure, that helps â€" unless you have lots of time between tallies. If you travel twice a year like the average American, it would take you at least six years to be eligible for a free flight on most U.S. carriers.

Mayerowitz: There are plenty of ways for those average Americans to earn miles without traveling. Many credit cards offer a generous signup bonus â€" often large enough for a free domestic flight â€" and waive the annual fee the first year. For online shoppers, airline and hotel shopping portals allow you to earn points at retailers such as Best Buy, Gap and L.L. Bean. Linking your credit card to a Rewards Network account could get thousands of extra miles just for eating out. Banks such as BankDirect and stockbrokers including TD Ameritrade and Fidelity offer signup bonuses for new accounts.

Bomkamp: Most airline credit cards have higher interest rates and annual fees than traditional cards, making them a lousy deal and not worth the possible "free" trip down the road.

Mayerowitz: I will admit that if you can't pay your credit card bill in full each month, branded cards aren't a good option. You are right; the high interest rates aren't worth the free trips.

Bomkamp: Here's another problem: Miles and points with some airline and hotel programs expire in as little as a year.

Mayerowitz: It's easy to keep miles alive. Even without stepping on a plane. For example, miles with American expire after 18 months of inactivity. But just one 99-cent song purchase at iTunes â€" though American's shopping portal â€" keeps your miles active for another 18 months.

Bomkamp: Alright, fine. But good luck redeeming them. A recent industry survey showed that on some of the stingier airlines, passengers were only able to find award tickets on one in every four flights they wanted.

Mayerowitz: Yeah, it's often a pain to redeem miles. But with some advance planning and flexibility on your travel dates you can get a free ticket. And airline partnerships do provide more choices to earn and redeem miles. So if you can't get a seat on Delta to Paris, maybe its partner Air France will have a seat. Maybe.

Bomkamp: See? That's a hassle. I'm just going to search for the cheapest tickets, and spend my spare time watching reruns of "Gilligan's Island."

Mayerowitz: Do what you want. I'll send you a postcard from Hawaii.

_____

Samantha Bomkamp can be reached at http://twitter.com/SamWillTravel

Scott Mayerowitz can be reached at http://twitter.com/GlobeTrotScott

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Travel -: Travel site Oyster now lets travelers search hotels by amenity photos

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Travel site Oyster now lets travelers search hotels by amenity photos
14 Jul 2011, 4:57 pm

SCOTT MAYEROWITZ AP Business Writer

10:57 a.m. CDT, July 14, 2011

NEW YORK (AP) â€" Most vacationers pick a destination and then start looking for a hotel. Travel site Oyster.com is looking to change that with a new feature allowing users to search photos of properties by amenities.

Want a beach resort? How about a kid-friendly hotel? The new Oyster Shots â€" http://www.oyster.com/shots â€" lets you scan hotel photos of the features that interest you. There are more than 400,000 photos of 1,200 hotels in Oyster's database, although not all of them are tagged for this new search option.

Interested in food and drinks? There are nearly 4,000 photos of restaurants and bars in 163 New York hotels. Another 3,500 photos detail hotel balconies.

Some views are much nicer than others.

Oyster doesn't use hotel-provided photos but instead relies on its own staff to take pictures that sometimes show that peeling paint or giant billboard next door.

While this new service probably won't change the way most people book, it could be a useful tool for that traveler looking for the best cabanas, a great Jacuzzi or a really nice bathroom. And for those with really deep pockets, there's even a section of presidential suite photos.

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Travel -: Globe-trotting with the kids

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Globe-trotting with the kids
11 Jul 2011, 5:11 pm

Scores of families expand their horizons living in another country or seeing as much of the planet as possible while circling the globe. Here are resources for learning about such extended journeys.

1. She wrote the book. In June 2008, Lisa Shusterman, her husband Marty and their twin daughters left Cincinnati, Ohio, for a year of traveling. "There were a plethora of guidebooks to tell us where to go and what to do. But I never found a how-to book â€" one that would help us formulate a to-do list, before departing," says Shusterman. So after traveling through six continents with her family, Shusterman wrote the book she wished she'd had. Find tips and strategies for planning long-term travel in her book, Around the World in Easy Ways (Create Space, $12.50).

Contact: www.aroundtheworldineasyways.com.

2. Forty-two countries and counting. The Soul Travelers 3, who use the pseudonyms Jeanne Dee, Vince Dee and daughter Mozart, are entering their sixth year of world travel as a family. They've explored in 42 countries, spending just $23 a day, per person. Mozart, who was 5 when the journey began, is being raised as a world citizen, Jeanne says. Learn about their lifestyle, travel tips, unschooling and money-saving strategies via their website.

Contact: www.soultravelers3.com.

3. Providing expertise. For more than 30 years, International Living magazine has provided information on living, retiring, traveling and investing overseas. You'll find resources such as the publisher's Quality of Living Index, destination guides, columns on expat advice plus reader profiles. It's all designed to help planning for extended global travel.

Contact: www.internationalliving.com.

4. Great "expatations." Coloradans Diana and Matt Scherr and their two young children are midway through an 18-month stay in Cuenca, Ecuador. It has been "bumpy, exciting and unpredictable," says Diana. She shares advice and observations, including her top 10 "Great Expatations" in her blog Scherr Thing. Matt advises practicing language skills two to four hours every day. "Being able to communicate will enhance every other aspect of your trip," he says.

Contact: www.scherrthing.blogspot.com.

5. And Fido makes five. It can take a fair amount of time, research and paperwork to ensure your pets make the international trip with your crew. For example, it can take as long as 150 days to prepare a pet to move to Australia from the U.S. Once on Aussie soil, your animal must spend an additional 30 days in quarantine. That's when experts such as those at PetRelocation.com come in handy. They specialize in handling your pet's safe passage to your destination.

Contact: 1-877-738-6683; www.petrelocation.com.

â€"â€"â€"

Lynn O'Rourke Hayes is editor of FamilyTravel.com: lohayes@familytravel.com

â€"â€"â€"

(c) 2011, The Dallas Morning News.

Visit The Dallas Morning News on the World Wide Web at http://www.dallasnews.com/.

Distributed by McClatchy-Tribune Information Services.

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Travel -: Report: Climate change harming Great Lakes parks

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Report: Climate change harming Great Lakes parks
13 Jul 2011, 10:51 pm

Some of the Great Lakes' treasured national parks are showing ill effects of climate change that are likely to worsen in coming decades, from shoreline erosion to decline of certain wildlife and plant species, a former park system administrator said Wednesday.

Without changes in public policies and personal habits that pump greenhouse gases into the atmosphere, the parks could lose qualities that attract visitors and support unique ecosystems, Stephen Saunders, former deputy assistant secretary of the Interior Department, said in a report released by two advocacy groups.

"Human disruption of the climate is the greatest threat ever to America's national parks," Saunders said. "Threads are being pulled out of the tapestry of these parks and the parks are beginning to lose their luster."

The Rocky Mountain Climate Organization and the Natural Resources Defense Council helped produce Saunders' report, which focused on five parks or lakeshores in the region: Indiana Dunes in Indiana; Isle Royale, Sleeping Bear and Pictured Rocks in Michigan; and Apostle Islands in Wisconsin. Together, they drew more than 4 million visitors in 2010.

Using federal temperature data and previous scientific studies, Saunders and colleagues said climate change was at least partially responsible for a series of unfavorable developments in the parks, which can serve as early warning systems for the wider environment.

The decade that ended last year was the hottest on record at Indiana Dunes on Lake Michigan, where records from a nearby weather station showed the average temperature from 2001-2010 was 1.6 degrees above the average for the 20th century, the report said. At Pictured Rocks on Lake Superior, the average from the most recent decade was 2.7 degrees higher than for the last century.

The worldwide average for the decade was 1.5 degrees above the average for the 20th century.

If climate models predicting further increases prove accurate, a typical summer day at Indiana Dunes could be as hot as present-day Gainesville, Fla., by the year 2099, the report says.

Winter ice cover on the Great Lakes declined 15 percent from the 1970s through 2009, and the reduction in the center of the lakes has been twice as dramatic, it says. Less ice means more evaporation, steeper drop-offs in water levels and bigger waves that cause shoreline erosion.

The report said other problems at the parks linked to climate change include population declines for the famed moose and wolves of Isle Royale, botulism outbreaks that have killed thousands of shorebirds at Sleeping Bear; and the first known appearance at Isle Royale of the tick that causes Lyme disease, which previously had not spread that far north because of cool temperatures.

"Change in nature is natural," said Dale Engquist, former superintendent of Indiana Dunes. But the effects of human-caused climate change "don't allow millennia or even centuries for adoption. The changes now will take place in only decades without time for nature to adapt."

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Travel -: Hunting cocktails in Kuala Lumpur

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Hunting cocktails in Kuala Lumpur
12 Jul 2011, 5:13 pm


NEW YORK (Reuters Life!) - When in Kuala Lumpur, Malaysia's capital and business hub, expect to get deals done in the boardroom, not the barroom. But after hours, KL (as everyone abbreviates the city) has a wide array of nightlife options for celebrating those deals.

Drawing on the Malay, Chinese and Indian heritages of its denizens, KL is known for its exciting mix of cuisines. But alas, there is no signature cocktail here, and many of the Muslims living in KL don't indulge in alcohol. Instead, the national drink is teh tarik, or "pulled tea" - a condensed-milk drink that is "stretched" through two cups to get a frothy texture.

That said, visitors may want to keep an eye out for drinks spiked with local flavors such as rose water or even durian, the famously stinky exotic fruit.

For a lead on where to drink, I asked Halim Shamsudin, a KL-based ex-bartender who now runs bar products and events company Bar Pro Asia.

Among other things, he organizes numerous bartender competitions and "flair" challenges - that niche bartending segment that involves flashy moves like tossing bottles in the air. Flash seems to have a place in many KL venues, especially around the popular Changkat Bukit Bintang area, which is lined with bars and restaurants.

"The No 1 club in Kuala Lumpur is Beach Club Café (http://www.beachclubcafe.com/), " Shamsudin says. Located in the Golden Triangle area of the city, packed with smart nightspots (many inside swish hotels), Beach Club has an island beach theme and live music.

For business travelers seeking a more civilized retreat at the end of the workday, other options include the sleek and stylish 7 Ate Nine (http://www.sevenatenine.com/kl/home.html), inside the Ascott Hotel. Look for lots of riffs on mojitos and daiquiris.

Two more chic hotel bars are all about the view: SkyBar (http://www.shangri-la.com/en/property/kualalumpur/traders/d

Two more chic hotel bars are all about the view: SkyBar (http://www.shangri-la.com/en/property/kualalumpur/traders/d ining/restaurant/skybar),

on the 33rd floor of Traders Hotel, and the two-level Luna Bar (http://www.luna.my/) on the rooftop of the Pacific Regency Hotel, 34 storeys up.

At both, the expansive city view is the thing, including the glow from the iconic Petronas Twin Towers, the tallest twin buildings in the world. There's nothing like a great view (cocktail in hand) for making a traveler feel on top of the world.

(Editing by Peter Myers and Paul Casciato)

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Travel -: Speleology on a shoestring

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Speleology on a shoestring
11 Jul 2011, 2:46 pm

When my tour of Slovenia's Postojna Cave started with an underground train ride, I knew it had to be massive. After witnessing the impressive formations, I immediately wanted to see more of the same. For many, experiencing the world's notable cave systems involves a hefty price tag. However, there are several ways to handle cost control.

Destinations: Choosing a cave-rich destination extends your long-distance travel dollars. Virginia for example, has eight large cavern systems, making it a paradise for parents of budding speleologists. Of note are Mirror Lake and Giant's Hall in Luray Caverns, as well as Shenandoah Caverns' bacon formations and handicapped accessibility. Missouri is another speleological smorgasbord, with explorable caves and caverns throughout the state.

Access: Hiking is a free way to access caves suited to your ability level. If there are several in a wilderness area you'd like to explore, plan to pitch a tent. Whether you choose to stay where there's a site fee or not, camping is a fun and frugal way to control your accommodation costs.

Tours: Tours provide an affordable way to discover if you are interested in moving forward with a caving hobby, and are available at many impressive caverns around the world, including Kartchner Caverns State Park in Arizona and cable-car-accessible Jeita Grotto in Lebanon. Guided experiences are available to wild caving newbies as well, providing practice, equipment and skill development. Travel writer Gretchen Kelly had just such an experience in Wales, in a cave called Porthyr Ogof. During a day-long preparatory class with a local adventure company, Kelly learned techniques for safely negotiating tight spaces at an off-site, constructed practice cave. These skills, along with the required caving suit, lighted helmet and gloves, were critical to her successful experience at the actual cave on the following day. You can read more about her Welsh cave adventures at http://www.visitwales.com.

Training: Theactiveexplorer.com's Erika Wiggins, a 14-year vertical caving veteran and high-angle rescue technician, stresses training for conservation as well. Every caver, says Wiggins, should learn to avoid damaging the environment they will be exploring. Touching a growing formation can stop its development forever, and even a dropped sunflower seed shell will remain for generations. Wiggins advises beginners to contact the National Speleological Society (www.caves.org) to find a local caving organization â€" called a grotto â€" where you can meet and learn from other cavers.

â€"â€"â€"

Theriault is the best-selling co-author of the book "10,001 Ways to Live Large on a Small Budget," and founder of TrekHound.com, a website for independent travelers. She also founded TheLessonMachine.com, a website for teachers.

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Travel -: Visitors tour Miami's art hub in search of best graffiti while riding Vespas

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Visitors tour Miami's art hub in search of best graffiti while riding Vespas
12 Jul 2011, 8:53 pm

MIAMI (AP) â€" Graffiti was once considered a sign of urban decay, the sort of thing that might keep tourists away from a neighborhood. Now, not only is it an accepted art form, but it's also the subject of a new tour in one of Miami's trendiest neighborhoods, Wynwood, where legal outdoor murals by graffiti artists cover the walls near art galleries and restaurants.

The two-hour tour â€" which takes place on Vespas â€" is offered by a company called Roam Rides. It starts with a 15-minute ride from Miami Beach over the Venetian Causeway to the Wynwood Arts District, considered the mecca of Miami's emerging arts scene, and includes four or five stops to survey the area's best graffiti. The tour ends with lunch at a happening Wynwood restaurant.

Once considered a rough neighborhood, Wynwood has become a destination for artists from all over the world. Art galleries abound and events are held here each December as part of the Art Basel Miami Beach art fair. Wynwood is also now home to one of the world's largest installations of murals by multiple graffiti artists.

"It's gotten to be so pervasive and it really brightens up the neighborhood," Kit Sullivan of Roam Rides said.

"It's so not what you would expect of Miami," said Jesse Bull, an economics professor who took one of Roam Rides' recent graffiti tours. "The graffiti has kind of added to that. It livens it up and makes it fresh and artsy and I think that's a good thing."

Guides point out work by different local artists â€" such as Typoe and "Tribe Called Phresh" aka TCP â€" while explaining the evolution of graffiti from the days when artists plastered their names on vacant buildings and train cars as a way to gain street cred.

These days, building owners give permission to artists to spray paint their designs, and these legal pieces share the walls of dozens of neighborhood art galleries and chic restaurants. They're easy to distinguish from illegal graffiti, which is often done fast, in secret and at night, with a single color or very few colors. The sanctioned murals, in contrast, allow artists to take their time, use multiple colors and work in-depth in large spaces with elaborate details.

"It's definitely a changing art form," Sullivan said. "It's gotten to the point where a lot of these guys don't even use their names at all. They just have a certain distinctive style. You can recognize it when you see it."

For example, artist Chor Boogie's signature work includes geometric elements and half-hidden faces, as well as an eye.

Major paint companies are even helping graffiti artists make the transition to a legitimate art form by donating spray paint.

"Graffiti has been a bad word in America for a long time. We are trying to change that," said Jayson Moreira, co-owner of Montana Colors North America, a spray paint company based in San Francisco, which donated 8,000 cans of spray paint used to create many of the murals in Miami during Art Basel. He even helped paint a mural of Japanese girls on the side of a two-story building that was once an RC Cola Plant.

The world of graffiti has its own lingo. Artists "tag" their works with their names. A "throw up" is a quick piece. A "bomb" is usually illegal work that is "thrown up" fast, often at night, in a place that's difficult to access. "Slashing" is when an artist disrespectfully "throws up" his names over a legal piece. A legally done mural or elaborate work that took days or weeks to complete is considered a "masterpiece."

Artists looking for a space to paint legally here may seek help from Primary Flight, an organization that has brought hundreds of artists to the streets of Wynwood.

"A lot of people don't go to museums or aren't art collectors or art-educated," Primary Flight founder Books Bischof said. "If you can take the same exact image from a street and put it in the museum, it doesn't speak as loudly as it would if it were illegally on the street corner or in a gritty part of the neighborhood."

Oscar Montes, 36, has been painting since he was a young teenager. Better known as Trek6, the artist wanted to pay tribute to his origins and the Puerto Rican community that once made up the Wynwood area, so he painted a legal mural that included a coqui, the island frog named for the 'ko-kee' sound it makes at night.

Montes said he spent around $2,000 of his own money on paint â€" as well as hours of his time under Miami's hot sun â€" creating the mural.

Graffiti is changing, he said. "A purist would tell you it's gotten really soft," he said. "When I started, everything was illegal. There was (a) serious graffiti task force. They're less aggressive now because so much of it is legit."

But while the artists are invited to do their work on buildings and sometimes get donated materials, for the most part they are not paid. Some predict that may change, and that the Miami graffiti community may eventually find fame and profit in their designs, the way artists like Keith Haring and Jean-Michel Basquiat did in New York several decades ago.

"That generation is going to bring it to another level where one day," said Erni Vales, who runs a studio in the arts district, "it's going to be like Pop Art."

___

If You Go...

WYNWOOD STREET ART TOUR: http://www.roamrides.com/ or 888-760-7626. Two-hour tour on a Vespa, arranged upon request, by Roam Rides; $65, including entrance fees, road tolls and lunch at a happening restaurant in the Wynwood neighborhood â€" http://www.wynwoodmiami.com. Each Vespa can hold two riders, or you can go solo. Participants must be 18 and must have a driver's license (international licenses are OK). Tour guides can offer a quick Vespa-riding lesson before the tour begins. Roam Rides donates portions of proceeds from the graffiti tour to the Surfrider Foundation Miami Chapter.

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Wednesday, July 13, 2011

Travel -: Harley-Davidson Museum shows off motorcycle used in Captain America movie

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Harley-Davidson Museum shows off motorcycle used in Captain America movie
11 Jul 2011, 2:11 pm

By Associated Press

8:11 a.m. CDT, July 11, 2011

MILWAUKEE (AP) â€" Harley-Davidson designed five motorcycles for the upcoming Captain America movie and it is featuring one in a new exhibit at its museum.

The Milwaukee-based company's motorcycles have been featured in dozens of films, but the company says this is the first time it led the design process, creating five of the movie's World War II-era replica motorcycles.

Besides the motorcycle from "Captain America: The First Avenger," the exhibit also has some items, including a Captain America leather "rescue jacket," his signature "A'' helmet and a shield.

Last year Harley-Davidson started working with Marvel Studios to supply the motorcycles for the film, which traces Captain America's origins as a World War II-era Super Hero who rode a military motorcycle as a means of transportation.

Port Washington, Wis.-based Salvaggio Automotive Design modified the current Harley-Davidson Cross Bones model to resemble a 1942 WLA Army motorcycle. Harley-Davidson produced about 70,000 of the motorcycles during World War II.

Some other parts were recreated to make the motorcycles look as authentic as possible. However, the bikes had modern engineering to handle the stunts.

Three bikes were used for riding and stunts and two were used for a scene in which Captain America lifts a motorcycle over his head at a USO appearance. Two of the motorcycles will become part of the Harley-Davidson Museum's permanent collection.

"Captain America: The First Avenger" stars Chris Evans and Tommy Lee Jones and opens July 22. The Harley exhibit runs through Labor Day.

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