Friday, August 12, 2011

London Olympic organizers add journey planner to 2012 website

LONDON (AP) — London Olympic organizers have added an online journey planner and travel pages to the 2012 Games website to give spectators almost a year to plan their trips to the venues.

The planner will allow ticket holders to plot routes by rail, bus, river and London underground from anywhere in Britain. With organizers aiming to eliminate private vehicle use from Games-time travel, the site will also give routes for cycling and walking.

Organizers are promoting advance planning to ease the expected congestion on London's transport network.

London organizing committee chairman Sebastian Coe says "getting spectators to events on time and back home again is going to make a huge difference to how people remember the Games in years to come."


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Underwater with the dolphins at Anthony's Key Resort

Reporting from Roatan, Honduras—

Hector looks at me with disappointment. His eyes, 8 inches from my own, express pity for my inability to locate things at the bottom of the ocean. He buzzes the area next to where I am digging in the sand, gives me that there's-nothing-there-idiot look again, shows me his teeth (an encouraging smile?) and darts off to assault a school of fish.

I am kneeling on the ocean floor 60 feet below the surface of the Caribbean, where Hector has been trying to teach me to use sonar. Hector is a bottlenose dolphin. He is part of the Dolphin Research Center at Anthony's Key Resort on Roatan, an island 30 miles off Honduras. He and his buddy Ritchie have accompanied us on an open-water dive.

My family and I are on Roatan so my kids can learn to scuba dive in the simplest and most enjoyable way possible. I'm a big believer in learning things young. A language, an instrument, a skill — it's all less painful when you're under 18. When I heard about a reasonably priced summer camp at Anthony's Key Resort that certifies kids, I jumped on it. By the end of one week, kids over age 12 can scuba dive accompanied to 60 feet, and those under 12 can go to 40 feet with certified adults. One day they'll thank me.

Anthony's Key Resort, or AKR as it's known in dive circles, has been a dive resort since 1968, with scores of marine preserve dive sites nearby. The resort can be considered a camp for adult divers too, with a warm ocean, naps in the afternoon, three meals a day and some amazing fish life.

We arrived at the end of last summer when the heat was at its peak and the bugs were out in force. We were immediately charmed by the staffers and the smooth operation they ran. They made it clear there was no need to think beyond, "What dives shall I do today?" The rooms are basic but comfortable. We booked two superior wooden cabanas set over the water with an outdoor covered deck (advisable to book with air conditioning).

Daughter Indigo, 13, was going for her Professional Assn. of Diving Instructors Junior Open Water certification, and before we left for Honduras, she'd studied online and did a shallow tank test. All that remained were her check-out dives and final open-water dive. Daughter Sofia, 10, was too young to do the online learning (kids must be at least age 13 under federal law) so she would do the Junior Scuba Diver camp at AKR.

The other draw at AKR is the dolphin research center. Part of the camp includes interacting with dolphins. As someone who won't set foot in a zoo, I admit I was conflicted about this part of the experience. But the Roatan Institute for Marine Science at Anthony's Key ensures that all dolphins are obtained humanely. Marine biologists and scientists from all over the world come here to study dolphin intelligence and health, and NOVA filmed a dolphin television special at AKR recently.

In addition, many of the dolphins are let out into open water to swim (e.g. Hector and Ritchie), which gives them a chance to flee. Several have, but most return to the center. During our dive with Hector and Ritchie, they seemed delighted to play and hunt in open water, but they practically pushed us back in the boat when they'd had enough. Or perhaps they were merely hungry for the fish they're hand fed.

Teri Turner Bolton, a biologist and trainer who co-leads the center, said, "We've had local wild dolphins hang around the center for weeks wanting to be let in. We had to let one in finally. He just wouldn't go away. It's not as simple as the critics make out."

I admit to still being conflicted, but much less so now that I have witnessed the operation.

The culmination of the children's camp involved swimming with dolphins, which was an experience they are not likely to repeat often. Some of the animals seemed to relish playing with the children while others steered well clear. "They have unique personalities," Turner Bolton explained. "Mrs. Beasley over there is 40 years old, and she's the matriarch. No one messes with her. Paya is our alpha male. He's the master of ceremonies around here. Fiona is hyperactive, and Maury is a chatterbox. Cedena is very smart. She can read."

Indeed, I witnessed Cedena being shown flashcards, and with each symbol she performed a different action.

It wasn't all dolphins and diving for kids. Part of the camp was horseback riding and a picnic at Maya Key, with a reptile park and animal rescue center with jaguars, monkeys and other Honduran exotics.

My husband, Greg, and I went diving every day. There are three daytime dives and one night dive available, all included in the dive package price. AKR has 10 dive boats, each diving a different site, so there are never more than 12 people on a dive. It is possible to stay there for the week and never dive at the same spot twice.

At night, there were lectures, kids' movies, indigenous dancers and a magnificently athletic fire-dance performance. The fish slide show, given by a dive master known simply as "Bisch," identified the parade of extravagant fish to be seen during the dives. I felt most satisfied being able to later spot the rare pea puffer, the size of its namesake.

Honduras has extraordinary marine life, whale sharks, turtles and dolphins, as well as reef fish with such a range of patterns, shapes and otherworldly bits that you feel as though you're at a Grateful Dead show.

To break the routine, we drove one afternoon to Gumbalimba Park on the west of the 35-mile-long island for a jungle canopy tour. We were strapped into the longest and most exhilarating zip line I had ever done and sent flying between platforms in the treetops.

Other ventures off-property included West End, the hip, dusty little town at the end of the island and a 15-minute drive from AKR. Although all meals were included in our dive package, we sometimes went for dinner at one of several excellent restaurants. Tongs Thai Island Cuisine was our favorite. The liveliest bar scene was at Sundowners, but that required leaving the kids behind on movie night. The shopping in West End erred toward the hippie: parachute silk pants, kites, wind chimes, that sort of thing, but the Lenca pottery, with beautiful black and white geometric designs made by Honduran highland women, was worth the drive.

On our last Saturday we went scuba diving with our girls. They submerged with ease, and I had one of those heart-swelling proud moments. That was until I looked over and saw Sofia, my younger, buddy-breathing with the instructor as blood came out of her mouth. She had lost a tooth 40 feet under water and managed to remain calm and in control. Her training had been excellent.

Her only panicked moment came later when she doubted the tooth fairy would come to Honduras.

travel@latimes.com


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Thursday, August 11, 2011

2 men sue California amusement park over homophobic slur

SAN JOSE, Calif. (AP) — Two men are suing a Northern California amusement park after they say employees posted a photograph of them riding a roller coaster with a caption labeling them with a homophobic slur.

Craig Person and Edmund Yang were photographed holding hands on the Psycho Mouse ride at California's Great America park in August 2008, according to the complaint filed Monday in Santa Clara County Superior Court. The pair viewed the digital photo after the ride but declined to purchase it.

Later in the day, their friend saw the same photo printed out and displayed on a counter at another ride after someone had added a bubble caption above their heads that contained the slur, the complaint said. The friend confiscated the photo and turned it over to Person and Yang.

Wendy Musell, an attorney for the plaintiffs, said the men immediately went to Great America human resources managers, who were initially responsive to their concerns but eventually stopped communication with them, prompting the lawsuit.

The 10-count complaint, which names Great America and its parent company Cedar Fair Entertainment Co., alleges sexual harassment, discrimination, invasion of privacy and infliction of emotion distress by park employees. It also accuses the park of negligence in its hiring and supervision of workers.

Musell said the plaintiffs were humiliated by the photo display.

"Mr. Yang was in the process of coming out, and it was very difficult for him to deal with this type of ridicule based on his sexual orientation," she said Tuesday.

The lawsuit seeks unspecified damages and policy changes at the park.

"Even if there was an anti-discrimination policy, the employees weren't adequately trained regarding the policy, nor was there adequate oversight, for this type of event to occur," Musell said.

Great America spokesman Jim Stellmack said Tuesday that he had not yet seen the complaint, but maintained that park managers "took appropriate actions" in dealing with the situation.

"The park doesn't condone the action, and managers dealt appropriately with the employees involved," Stellmack said. He declined to elaborate on what those actions were, citing privacy in personnel matters.


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Field Museum to host exhibit on 9/11 attacks as 10th anniversary nears

CHICAGO (AP) — Chicago's Field Museum is planning an exhibit designed to mark the 10th anniversary of the 9/11 terrorist attacks.

"Ground Zero 360" is to include a fragment of a steel I-beam from the World Trade Center along with large-scale, previously unpublished photographs of New York. Visitors also will be able to hear emergency response radio calls from the morning of the attacks.

The exhibit opens Sept. 2 and runs through the end of the year. It is free with basic museum admission.

___

Online: http://www.fieldmuseum.org


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No Refund For Airline Taxes

The IRS has decided that passengers who purchased airline tickets before the lapse of the FAA's authorization, but also traveled during that time, will not receive a refund for the taxes collected.

Maybe the better news for passengers is that the IRS is not forcing those who purchased tickets during that lapse, to pay taxes for those future flights, now that the FAA authorization has been reinstated.

Since the FAA Reauthorization Bill was delayed for about two weeks beginning July 23, 2011,without an extension agreed upon in the House and Senate, there was a loss of at least $20 million in taxes that were not collected from passengers during that time frame. Plus around 70,000 workers were furloughed. Taxes are now being collected and those were workers should be back to work.

The new extension will last through September 16, 2011. By then a new Reauthorization Bill is hoped to be agreed upon by the House and Senate. There has not been a permanent FAA Reauthorization Bill since 2007.

The shutdown also caused airport construction projects to shut down. The FAA also could not collect tax on avgas as well, creating pricing problems with companies who sell the fuel.

What problems or questions came about from passengers to their travel agents during this period? Did clients save a lot of money overall?


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Yosemite seeks to remove Curry Village cabins

FRESNO, Calif. (AP) — Since an avalanche of boulders smashed part of Yosemite National Park's Curry Village in 2008 and sent school children running for their lives, the historic wooden cabins have been frozen in time behind a temporary barricade.

Now park officials are seeking permission to remove the century-old lodging and a few other historic homes to keep visitors from trespassing to view the structures, which are slowly deteriorating because of the elements, vandals and nesting animals.

"It's become an attractive nuisance," said park spokesman Scott Gediman. "If there's a fence there and some reason to go over there they will."

An environmental assessment released Tuesday calls the area a "major risk to public health and safety for visitors, as well as park employees who patrol the site."

The environmental review of 72 buildings in an area below the sheer granite face of Glacier Point recommends removing the cabins, salvaging the materials and allowing the area to return to its natural state.

Other options under review include keeping some of the most historic structures maintained and in place until they can be moved elsewhere, or keeping just those that represent different architectural styles. Both plans would still expose park employees to danger.

Moving the oldest cabins to other locations raises other issues by creating landscapes that are historically inaccurate, Gediman said.

What to do with this large chunk of the popular Yosemite lodging area has been an issue since October 2008, when the equivalent of 570 dump-truck loads of rock hit 17 cabins where youngsters on a field trip were staying. Nobody was seriously injured, but it was the second rock avalanche of that year, and a reminder that the beautiful Yosemite is still a wild and sometimes dangerous place.

An Associated Press investigation found subsequently that park officials had known about the potential danger for years. Park officials eventually declared one-third of the popular family campground beneath Glacier Point a "rockfall hazard zone" and fenced it off.

Since 2008 the rows of charming 1920s-era wooden cabins nestled amid boulders, incense cedar and black oak have been awaiting their fate as prescribed by the National Historic Preservation Act.

The public can weigh in on the environmental assessment report through Sept. 9.

Rockfall is the single biggest natural phenomenon shaping Yosemite's dramatic, glacier-carved granite walls such as the iconic El Capitan and Half Dome.

Since 1999, 20 of the structures at Curry Village have been directly hit by boulders, and many more have been damaged by flying rocks. In August 2009 more than 300 guests at the park's majestic Ahwahnee Hotel were evacuated after tumbling boulders from the 1,600-foot Royal Arches formation landed in the parking lot. Dust from the avalanche temporarily obscured views of Half Dome.

Since 1857, at least 535 rockfalls in Yosemite Valley have killed 14 people and injured 62, more than at any other national park. Yosemite Valley is easily the most collapse-prone place in a park that receives over 4 million visitors a year.

Determining the future of the section of Curry Village that is in the rockfall zone has been tedious compared with the loss of nearly 300 tent cabins during the floods of 1997. Those cabins were not considered historic, so park officials demolished them.


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Diving around the scuttled Yukon off of San Diego

Reporting from San Diego—

The last time I saw the Yukon, a 366-foot-long Canadian navy destroyer, it was docked in San Diego. So many holes had been cut in the sides of this well-worn vessel that it reminded me of a big hunk of Swiss cheese.

That was a little more than a decade ago, and volunteer crews were gutting and cleaning the ship, preparing to scuttle it to create an artificial reef in 105 feet of water two miles off Mission Bay.

Since then, I've wanted to visit the ship in its sandy resting spot, but the birth of two children and a move to Wisconsin got in the way.

Now I was floating on the Humboldt dive boat, listening to captain Ryan Wilbarger as he briefed us about what we would find on the ship. He also warned us, in no uncertain terms, not to enter the Yukon unless we had training in technical diving.

Then, warm and toasty in a thick wetsuit to ward off the chill of 50-degree water we would find in the depths, I jumped in. Several feet away floated Virginia Hatter, a scuba instructor and my guide for a day of diving on the Yukon and the nearby Ruby E, a 165-foot Coast Guard cutter sunk in 1989 in about 90 feet of water. The ships are two of six vessels that make up San Diego's "Wreck Alley," about two miles off the coast and one of the area's premier dive spots.

Because I hadn't dived in more than a year — and because the Yukon is a challenging outing in potentially strong currents — I'd warmed up the day before with a relatively shallow dive. I chose the cove at the southern end of La Jolla Ecological Reserve to check out the kelp and look for sevengill sharks with instructor Nick Le Beouf, who works for the OEX dive and kayak shop in La Jolla.

We weren't disappointed in our search for the sevengills. During our 45-minute meander, we encountered five of them, including one that was close enough for LeBeouf to touch.

Though we also saw bright orange garibaldis (which look like giant goldfish), crabs, starfish, lobster and a variety of fish, the best part was swimming through the translucent kelp, which waved each time the ocean surged.

We spent most of our time in the cove, where I had dived a decade ago, at less than 40 feet, so I was still a bit nervous the next day when it came time to descend 100 feet to the Yukon.

"A little nervousness is good," Hatter had told me on the Humboldt deck as we checked out our gear and made sure we had plenty of air. "You never want to be cocky about diving."

At a buoy marking the bright gold line that descended to the deck of the Yukon, Hatter gave me an energetic OK sign (the thumb and forefinger in a circle) as we simultaneously let the air out of our buoyancy compensation vests and began to drop.

I cleared my ears repeatedly as I slid slowly down the line, keeping my eye on the blinking strobe light she had clipped to her vest. Visibility was about 25 feet that day, but the water became green and dark the deeper we dropped and — truth be told — a little creepy.

After we descended for several minutes, the outlines of the ship's superstructure came into view, then the bow, a ladder, a round window and gun turrets. One of the first things I noticed when I got up close were foot-tall, flower-like white giant plumose anemones that were blooming all over the Yukon.

On closer inspection, I could also see that a carpet of red, pink, purple-orange and red club-tipped anemones covered the hull. A brilliant blue and gold nudibranch stood out from the other, more subtle colors. Over the last decade, the Yukon had changed from a rusting hulk into an undersea garden, thanks to cold, nutrient-rich currents.

Because the ship tipped on its port side when it sank, the deck had become a 40-foot wall, with its towers and gear facing west. As we swam along the 90-degree deck, we saw sheepshead, rockfish, cabazon, goby, blacksmith, surfperch and a large crab hiding in a ladder.

On another spot, wavy kelp slurped in and out of a hole in the deck with the gentle surge. When it is stronger, I was warned, divers can be sucked into the hull and then spit out.

After 20 minutes, we began a slow ascent, pausing several times for safety stops to let nitrogen bubbles escape our blood. Back on board the Humboldt, we warmed up with hot tea, soup and salad.

An hour later, we were back on the Yukon. I poked my head inside the hull and was tempted to enter. But caution — and fear of a scolding — kept me outside. Then we swam forward to check out the gun turrets and big cutouts in the shape of dolphins in the bow.

For the last dive of the day, we descended to the Ruby E, which is beginning to crumble after nearly 25 years underwater. To my eye, it was more colorful and heavily forested with anemones and other sea critters than the Yukon was.

Better yet, it had a more interesting story than that of the Yukon, which was launched in 1961 and had a relatively uneventful career. The Ruby E, however, was built in Seattle during Prohibition and designed to catch rumrunners bringing in hooch from Canada.

It patrolled Alaskan waters for submarines during World War II, was decommissioned in 1950 and ended its career, so the stories go, running drugs from Mexico to California.

travel@latimes.com


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Tuesday, August 9, 2011

Downstate plates

No longer is Chicago just "the best place to eat between New York and San Francisco," but now it is endorsed by outsiders as one of the finest dining cities in the world. The Michelin Guide's entry into Chicago last November, plus Alinea's No. 6 ranking in S.Pellegrino's "World's 50 Best Restaurants" (highest in the United States) only validated that assertion.

Yet fine dining's influence is spreading downstate. Two restaurants worth your time next time you drive to Central Illinois:

June

June is the type of progressive, fiercely local, $30-an-entree restaurant that garners 3 stars or more from critics in Chicago. If only it were in Chicago.

Instead, it's as if excavators lifted the modern space from Lincoln Park and shipped it 170 miles southwest to a strip mall in Peoria Heights. Frankly, it's not the type of restaurant you'd expect to — as the saying goes — play in Peoria. But this isn't a denigration of Central Illinois as much as a matter of percentages: If you figure that 5 percent of any population pays top dollar for fine dining, Chicago would have 168,000 more high-end diners than Peoria.

And yet, June has thrived for 2 1/2 years, driven by clientele from Caterpillar plus legal and medical professionals. The gambler behind June is a largely self-trained chef named Josh Adams. He spent time working at Vie in Western Springs, where chef Paul Virant shares the same ideology of working with local farms and seasonal menu constructions. I find June and Vie to be kindred spirits.

Adams, however, owns a lot more toys in his open kitchen, ones that might affix him with the molecular-gastronomist label. But those modern techniques are utilized more subtly, and aside from some examples of daring plating, the kitchen never seems like it's pushing out science experiments.

The most conspicuous application is a freeze-dried duck pate with cocoa nibs, preserved cherries and crushed almonds — it looks like granola mix, eaten with a spoon like dried cereal, and tastes like astronaut ice cream with a rich, foie finish. Less avant-garde is the outstanding seared gray mullet with spring peas, ramps, maitake mushrooms and a caramelized coconut milk-Thai chile sauce. But by the time you read this, spring pea and ramps season will be over, the dish likely replaced by something else entirely. So blow-by-blow accounts would hardly be useful here, and a more helpful assessment would be: trust the chef, this guy knows what he's doing.

877-682-5863, junerestaurant.com

Station 220

Several years back, Bloomington-Normal native Ken Myszka was a fresh-eyed graduate of the Culinary Institute of America, the Harvard of cooking schools. He landed a position in Las Vegas cooking for chefs Thomas Keller and Guy Savoy, both regarded as living legends of gastronomy.

But Myszka soon tired of the grind. Then he took interest in the sustainable and local foods movement — he was so inspired by Michael Pollan's "The Omnivore's Dilemma," he read it three times.

So Myszka moved home, dreaming to make Central Illinois a dining destination. He started Epiphany Farms on 77 acres of family plot (Myszka had no farming experience), hoping to supply his eventual restaurant with produce he grows and animals he raises.

Until Myszka's restaurant opens next year, he and farm partner Stu Hummel (an alumnus of Joel Robuchon's in Vegas) are cooking at Station 220, housed in a former fire station in downtown Bloomington.

Station 220 still bears its previous tenants' menu holdovers — nachos, bruschetta, fettuccine alfredo. But Myszka's touches are creeping onto the menu. The Seoul Burger is a nod to Myszka's Korean wife, with house-made kimchi, fermented soybean mayo and a fried farm egg atop. Pork schnitzel is a crispy pounded pork cutlet (their farm pork) in a brown butter and mustard demi glace, finished with a fried duck egg and a parsley-fennel salad counterpoint.

A high point is the roast chicken with potatoes, proving that in less-capable hands, some obligatory menu standards are easy to cook but tough to execute well. Not here. It's straight from Thomas Keller's Bouchon playbook, brined for 16 hours in honey, lemon, thyme and garlic, then roasted to peak moistness. The accompanying butter sauce will render weaker diners to pick up their plate and lick it clean in open public.

309-828-2323, station220.net

kpang@tribune.com
Twitter @kevinthepang?


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Orbitz's hotel app makes booking a breeze

Orbitz's hotel app makes booking a breeze
Name: Orbitz-Hotels

Available for: iPad

What it does: Allows you to search the worldwide Orbitz hotel database based on your current location via GPS or by typing in an address, city or ZIP code. Same-day bookings are available.

Cost: Free

What's hot: Usability is extremely fast and efficient. The search results are displayed with the essential info on the left (hotel name, price, star rating, reviewer score and location) and the Google map listings on the right, making it easy to toggle back and forth if you are unfamiliar with your destination. Don't forget to turn on the filters, which can help you sort your results by amenities such as fitness rooms, airport shuttles, baby-sitting services, business centers and more, in addition to star ratings and user reviews.

What's not: It was much easier to spot deals on the Orbitz website because of its yellow ribbon "act fast" deal alerts in the search results. I saw the same deals on the iPad, but they didn't have the yellow call to action.

Worth it: You bet. Searching for a hotel on the iPad with the Orbitz app is so easy you might never visit its website again.


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Monday, August 8, 2011

Still more flash sale websites

Will the "flash sale" or "private sale" websites keep coming? Just a bit over a month ago I updated my list, and already I have new ones to add. Maybe someday the marketplace will say, "Enough, already," but it hasn't happened yet.

To start with, I'm switching to the general term "flash sale" rather than the previous "private sale." At this point, the pretense of "private" has pretty much disappeared, and just about anybody can log on to any of these sites. After all, they all want your money.

Although they really aren't private, they're all "flash," at least to a degree. That means relatively short purchase windows to buy the deal -- often just one day, and seldom more than a week -- even though the deals may cover travel over several months. Thus, they're not the same as "last minute" sides that sell rooms/tours/cruises that are about to depart. Although you have to buy quickly, you can travel at relative leisure.

-- The newest entry comes from Viator (www.viator.com), the outfit that specializes in city tours, regional tours, and port excursions at rates that are usually below those charged by the tour operators and cruise lines. Viator's "member only" flash deals typically cut up to 50 percent off the prices of city and regional tours. Currently, for example, the site features a Napa and Sonoma wine country tour from San Francisco at 20 percent off the regular rate and 40 percent off a "Best of Brooklyn" sightseeing, food, and culture tour from New York City.

-- Added since my last report is Livingsocial (www.livingsocial.com/), a site that features goods and services from local merchants, including restaurants, and travel packages to nearby destinations. Although the site pitches its "escapes" as weekend trips to nearby destinations, actual postings are for trips that would be a big schlep for a weekend. For example, the posting for Eugene, Ore., the closest city on Livingsocial's menu to my hometown, lists only two that a Eugene resident would consider for a weekend; most range from Buenos Aires to the Bahamas to Baltimore. Still, prices are good, often at least 50 percent off regular rates. They do not, however, include airfares.

-- New to me (but not new) is Florida Vacation Auction (www.floridavacationauction.com), which "auctions" hotel accommodations and timeshare and condo intervals in Florida. It follows the usual online auction model: Each week, bidding starts at a very low level and increases depending on bids, closing at 10 p.m. Eastern time on Sundays. Although the site also posts a "buy direct for" price -- still below the posted "retail value" price -- as far as I can tell, it imposes no "reserve." As with other online auctions, you can set up automatic bid increments, with a top limit. You don't buy specific occupancy dates; instead, you get vouchers for space-available stays that are valid for a minimum of 90 days. Some accommodations may add supplementary charges for cleaning and such. The site claims average "savings" of 64 percent. This business model shouts "potential scam warning," but I didn't find any consumer complaints.

-- Off & Away (www.offandaway.com) posts two flavors of offer. As in the general pattern, it features "private sale" deals at generally upscale hotels and resorts around the world. As I'm writing this, it posts the Ritz-Carlton in New Orleans from $110 per night (regular rate $299) through most of August and various rates up to $179 through most of December and into early January. It also runs one or more auctions, where you bid the same way as you do on Florida Vacation Auctions. The current auction is for a seven-day "AirCruise" around major destinations in the West from Grand Canyon to the Napa Valley wine country, including charter air, hotels, and most meals.

This brings my list of flash sale sites to 14 entries, with no end in sight. As long as the suppliers are willing to offer cut-rate prices, they're places you should look for deals.

Send e-mail to Ed Perkins at eperkins@mind.net. Perkins' new book for small business and independent professionals, "Business Travel When It's Your Money," is now available through www.mybusinesstravel.com or www.amazon.com


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Legal Tours to Cuba for Americans

Now that Insight Cuba, among other tour operators, are obtaining legal licenses to sell tours to Cuba, will your clients be interested in this new destination?

Travelers often are looking for new destinations, and many are really excited about a travel destination that has been forbidden in the past.

Insight Cuba has several tour choices and many dates available for tours to Cuba. These are now legal due to a more lenient measure by the U.S. Treasury Department's Office of Foreign Assets to issue licenses to some tour operators.

There are rules that must be followed in order to obtain these licenses that are meant to get to know the cultures and people of Cuba.

For travel agents with clients always looking for some place different to travel, this may be just what they are looking for. Tours are available for 3 nights and more, staying in four and five star properties.

Not all people agree that Americans should be allowed to bring their travel business to Cuba. What do you think as a travel agent? Will your clients be excited about this new travel?


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Take Metra to your biking getaway

Prices at the fuel pump putting a crimp into your getaway plans? Leave your gas guzzler in the garage and take a close-to-home minivacation by train and bike.

The McHenry County Prairie Trail passes within blocks of the downtown Metra station in Crystal Lake and travels through woods and farm fields, especially appealing on cool autumn days when the leaves change color. Detour in small towns along the way for food and lodging in hotels or bed-and-breakfasts.

Twenty bikes per train are allowed on this Union Pacific/Northwest Line, except weekdays during rush hours. Trains depart downtown Ogilvie Transportation Center and arrive about 90 minutes later in Crystal Lake for a fare of $6.50 if you buy your ticket at the station. You also can board at Northwest Side and suburban stations.

Bob and Peggi Braden, of Waukegan, went one better, skipping the train altogether, and used a necklace of Illinois bicycle paths that took them south to Oak Park, west to Elgin and then north. By the time they hit McHenry County, the fit 50-somethings were on Day 4 of a 150-mile journey.

The Prairie Trail stretches 26 miles, crossing the Fox River in Algonquin and heading north to the Wisconsin border, often following a straight-as-an-arrow abandoned rail corridor of the Chicago and Northwestern Line. From Crystal Lake north it enters Sterne's Woods, the most winding and scenic section of the trail but also the hilliest and most challenging. At Ringwood, the surface switches from paved to gravel and enters Glacial Park, a 3,200-acre nature preserve of prairie and marsh. In Richmond, it intersects the North Branch and Hebron trails, traveling another seven miles west.

Before setting out from downtown Crystal Lake, grab a snack next to the depot at Pop's Corn Crib, or stop by the farmers market that runs Saturday mornings through Oct. 15.

In McHenry, pedal over to the Fox River for a meal at the Windhill Pancake Parlor or the Snuggery, where you can watch river traffic from the patio.

If you're in Algonquin, dine riverfront at Port Edward, a nautical-theme destination restaurant.

Reward yourself in Richmond with hand-dipped chocolates at Anderson's Candy Shop, an old-fashioned candy store in business since 1926, or head over to one of just 11 remaining Dog N Suds Drive Ins in the U.S., this one restored to its '60s appearance and open through October.

If you go

Information

Prairie Trail, McHenry County Conservation District: 815-338-6223, mccdistrict.org/web/re-bicycling.htm

Metra: 312-322-6900, metrarail.com

McHenry County Convention and Visitors Bureau: 815-363-6177, visitmchenrycounty.com

Finding the trail

From the downtown Crystal Lake station, bike east to Main Street. To go north toward Richmond, bike north on Main to Prairie Street and east to Glen Avenue to join the trail north on residential streets. If going south toward Algonquin, bike south on Main to Crystal Lake Avenue and join the trail on the west side of Main.

Lodging

Inn at Lake Elizabeth, Richmond: 815-678-4335, theinnatlakeelizabeth.com

Victorian Rose Garden Bed & Breakfast, Algonquin: 847-854-9667, sleepandeat.com

Hampton Inn, McHenry: 815-578-1900, mchenry.hamptoninn.com

Holiday Inn, Crystal Lake: 815-477-7000, hicrystallake.com, complimentary shuttle within five miles

Comfort Inn, Crystal Lake, 815-444-0040, comfortinn.com, just south of Pingree Metra Station

Country Inn & Suites, Crystal Lake: 815-477-3500, countryinns.com, just south of Pingree


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New Hotel Booking Engine for Agents

Something new and exciting is rolling out in July, 2011 for travel agents. The name is Travelport Rooms and More?, and it is a hotel booking engine exclusive for travel agents.

Rooms and More from the GDS provider, Travelport, will allow agents to book hotel, bed and breakfasts, and other accommodations through one web source with one log in. Aggregators such as Lowcostbeds and Laterooms.com will be available to agents to compare rates for clients.

If the new booking engine is as good as it sounds, this may be a great boost for travel agents. Sometimes it is hard for agents to uphold credibility of getting the best rooms and prices for their customers, with so many online hotel resources available to the public.

It will be important that clients can now have more confidence that their agent will find the best accommodations for them, thus hopefully bring in more customers for the travel agent.

Rooms and more will pay agent commission from Travelport, instead of agents receiving commissions from individual hotel companies. This may be simpler in the long run, but should we wonder if the commissions will be the same, better, or less than what is received now?

As an agent, I am excited to see this new product. It is good to know that an agent can be confident they are offering customers the best available property and price. It should save a lot of time looking and logging onto one website to search properties, rather than logging into several sites to search deals and descriptions.

What are your thoughts about the new hotel booking engine? Has any agents tried it yet?


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Bargain vacation destinations

Looking for a destination where you can enjoy luxury on the cheap? In the United States, Las Vegas is probably no surprise as the value leader. Internationally, Bangkok seems to be the winner. Two recent studies took a close look at relative "values" in these and other important tourist destinations.

TripAdvisor, which bills itself as "the world's largest online travel community," computes a "Best Value Index" for cities around the world, based on the cost of one night in a four-star hotel, a pizza, one dry Martini, and a five-mile taxi trip, as determined through extensive input from travelers:

-- U.S. As noted, Las Vegas tops the list, which is no surprise. The TripAdvisor index for Vegas comes to $164. And I know you can often enjoy five-star luxury hotel accommodations midweek for less than $150 a night -- accommodations that would cost at least three times that in most other big U.S. cities. Next best, but at significantly higher index numbers (from $210 to $215), are Dallas, New Orleans, and Atlanta. The top end of the scale is no surprise, either: New York City, at $367, with Boston and Washington fairly close behind.

-- INTERNATIONAL. Bangkok is the worldwide winner, at $112. Others in the top 10 offer a surprising range of visitor options and experiences, from Sofia, Warsaw, and Budapest in Europe to Beijing, Sharm-el-Sheikh, Kuala Lumpur, Auckland, Marrakech, and Dubai, all for $154 or less. Again, the top end is what you'd expect, with Paris at $429 and Zurich, London, and Tokyo all higher than New York.

To me, the most encouraging finding here is how diverse the best-value cities are, especially in the international group. You can choose anything from steamy, exotic Bangkok to crisp and friendly Auckland to architecturally stunning Dubai to beach resort Sharm-el-Shiekh to historic Budapest and Warsaw. If you can't find something you like in one of these cities, you should stay home.

The Economist, that highly respected business publication, just updated its unique "Big Mac Index." Very simply, it's the U.S. dollar equivalent of the local price of a Big Mac in each country. And the theory is that because the Big Mac is probably the world's most widely available but totally standardized consumer purchase, relative Big Mac prices are a good guide to some combination of local currency valuation and local purchasing power. Although this concept seems simplistic, big time economists accept it as valid, and who am I to argue with big time economists?

Thus, relative prices for a Big Mac are supposed to reflect overall relative costs, compared to the U.S. base. Surprisingly, Big Macs cost a lot less in several foreign countries than the average $4.01 they cost here in the U.S. Prices are below $2.50 in China, Egypt, Hong Kong, India, Malaysia, Pakistan, and Thailand; they're less than $3 in Indonesia, Mexico, the Philippines, Russia, Saudi Arabia, South Africa, and Taiwan. The world's most expensive Big Macs are in Norway ($8.31), Switzerland ($8.06), and Sweden ($7.64); I know from experience that Finland, not covered in the survey, is also near the top. Prices in the most popular overseas destinations for Americans are $3.89 in Britain and $5 in Canada; for some reason, the Economist didn't include France, Germany, or Italy.

I'm not surprised that Bangkok/Thailand comes out best in both systems or that Zurich/Switzerland scores close to the most expensive. Those findings clearly correspond with my own observations.

I've often noted that if you really wanted to vacation at rock-bottom cost, you'd probably head for a small city, town, or state park relatively close to where you live. But that's not very helpful in the real world. What I do find helpful is the finding, from both reports, that some very interesting and rewarding destinations also qualify as good values. Sure, if you're in love with New York or Paris, you'll have to pay accordingly. And even there, going down market can cut your costs substantially. But if you want to combine good value with at least relative luxury, you'll find that in Bangkok, Vegas, and lots of other places.

Send e-mail to Ed Perkins at eperkins@mind.net. Perkins' new book for small business and independent professionals, "Business Travel When It's Your Money," is now available through www.mybusinesstravel.com or www.amazon.com


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How airlines handle the 'mishandled' luggage problem

Jaime Sigal's suitcase felt a little light when he picked it up from the conveyor belt in Sao Paolo, Brazil, so he gave the heavy-duty ballistic nylon bag a careful once-over.

Sure enough, the zipper appeared to have been forced open. Sigal, who works for an export management company in Miami, made a beeline for the LAN Airlines counter. Three items were missing from his luggage: a blazer, a leather jacket and boots. He'd paid a total of $1,700 for the items last year.

Every day, the same scenario repeats itself in airports everywhere. Luggage is lost or pilfered, and airlines do their best -- or not -- to find or replace it.

Last year, there were more than 2 million reports of mishandled luggage among domestic airlines, according to the Transportation Department. That's down slightly from the year before, when roughly 2.1 million bags went astray. (While the government doesn't distinguish among lost, damaged, delayed and pilfered baggage -- referring to it all as simply "mishandled" -- airline passengers certainly do.)

The biggest offender? Among the major non-regional carriers, American Airlines had the worst record, with 3.82 reports per 1,000 passengers. Interestingly, American was the first of the big carriers to institute a fee for all checked bags, back in 2008. The second- and third-most loss-prone were Delta Air Lines and Southwest Airlines.

The problem isn't just lost luggage; it's what happens next. The rules vary, depending on where you lost the bag and how long it takes to recover it.

Consider what happened to Sigal. After he filed a claim, LAN offered to pay him either $300 or cut him a $600 flight voucher. He refused both. "I feel that while in the custody of the airline, the suitcase was opened and the items were stolen," he told me. "The reimbursement is not even close to the replacement cost of the items."

Under the Montreal Convention, an international treaty that governs compensation for the victims of air disasters, Sigal was entitled to a maximum of about $1,800. (The amount fluctuates, because it's based on a combination of worldwide currencies.)

I suggested that Sigal mention to LAN that its offer came nowhere near to what the Montreal Convention calls for. When he did, LAN asked for receipts for the stolen items, which he sent. The airline offered him about $1,800 in flight vouchers, which he accepted.

There isn't always a happy ending, though. Earlier this year, reader Leonard Henderson contacted me after his ski gear got lost on a flight to Telluride, Colo. He had to buy new clothes, for which US Airways promised to reimburse him. But when the time came for the airline to pay up, it balked. Henderson had paid $2,500 for new gear, but the airline covered only $800.

"The airline will not give me an explanation of how they came up with the reimbursement figure," he told me. "I feel like the tiny little guy versus the corporate giant."

Part of the problem is that Henderson's luggage was eventually recovered. According to federal law, the airline is liable for a minimum of $3,300 per customer if lost bags are never found.

But when luggage is delayed, the rules say that an airline must reimburse passengers for "reasonable" expenses caused by the delay, such as tuxedo rental for a wedding or purchase of underwear and toiletries, or a bathing suit at a beach resort.

US Airways' policy is more noncommittal. "We'll consider reimbursement for reasonable items such as toiletries while you're waiting for us to return your property," it says on its website.

Effective Aug. 23, new rules will require airlines to refund any fee for checked luggage if the bag is lost. However, the current requirements for compensating passengers for reasonable expenses won't change, nor will the maximum compensation for lost luggage.

How do airlines persuade us to accept less? They ask for original receipts that they know we don't have. They claim that they don't cover fragile items, such as electronics and collectibles. They take forever to process our claims, dragging things out for so long that we forget what we lost.

For the past three years, checked luggage has been a huge profit maker for air carriers. The industry collected more than $3 billion in baggage fees in 2010, compared with just $464 million in 2007, the year before the legacy airlines adopted a fee for the first checked bag. And for three years, the industry has essentially had it both ways -- collecting our money and then losing our luggage without any meaningful consequences.

But that's changing. Anticipating the new rule that will force airlines to reimburse baggage fees when they lose a piece of checked luggage, carriers have become more cautious about how they treat your property. The DOT last year fined Delta $100,000 for capping expense reimbursements on lost luggage. Perhaps not coincidentally, Delta recently introduced a new tracking system for bags that lets you follow your luggage online and presumably will ensure that fewer bags will be "misplaced."

Wouldn't it be something if the government also set minimum compensation amounts for passengers whose luggage just went astray for a day or two? I wonder how it would affect the mishandled baggage tally -- and how it would move the needle on the billions of dollars in luggage fees the airlines collect every year.

Christopher Elliott is the author of "Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals" (Wiley). He's also the ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance, a nonprofit organization that advocates for travelers. Read more tips on his blog, elliott.org or e-mail him at chris@elliott.org. Christopher Elliott receives a great deal of reader mail, and though he answers them as quickly as possible, your story may not be published for several months because of a backlog of cases.


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Sunday, August 7, 2011

Beach Vacation at Cape Cod

Cape Cod makes a perfect vacation spot for beach goers, history buffs, and those looking for a quiet spot to enjoy beautiful scenery.

On a recent vacation to Cape Cod we experienced a great variety of activities that so many others would enjoy as well. As a travel agent, I would highly recommend Cape Cod to my clients for a family or couples' vacation, or singles would enjoy the location as well.

Flying into Boston is pretty easy to get to the Cape, at least after the traffic subsides somewhat out of town toward the Sagamore Bridge. It is important to try and time driving hours to miss weekend traffic along the Cape, otherwise the drive to the chosen Cape destination can take much longer. Flying into Providence, Hyannis or Manchester, NH, may also be an option, then renting a car at either location.

There are beach hotels, bed and breakfasts, and inns scattered amongst the small historic towns. There are a variety of eating establishments, offering fresh seafood and many other tasty dishes. Some restaurants we enjoyed in Harwich Port include:

  • George's Pizza House, offers pizza that everyone around town raves about.
  • The Hot Stove Saloon, serving a variety of sandwiches and clam chowder.
  • The Mason Jar, good for sandwiches and clam chowder.
  • George's Fish Market, serving fresh seafood dishes.
  • Bonatt's Bakery & Restaurant, for breakfast, serving their famous Melt Away, a delicious pastry with fruit or cream cheese covering the top.
  • Most of these restaurants are busy during the meal hours, so be prepared to wait during peak times.

The beaches at Cape Cod are white sand and some often have calm waters good for swimming, kayaking, and other beach and water activities.

Except for the traffic at times, this destination would serve well for a fantastic vacation destination for many customers.

When clients think of beach vacations, does anyone ask about the Cape Cod area for their vacation ideas?


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Exotic Vacations for Clients

Do you have clients that are always looking for somewhere new and exotic to travel? Being a travel agent, looking through brochures and dreaming of exotic destinations seemed to be a hobby of mine.

One client in particular has always been up for my suggestions of dream vacations. For example, I located the Seychelle Islands and immediately put that on my "places to go list." I suggested they go, they went, and had an incredible journey with great memories.

One tour company that specializes in exotic or specialty tours is A Classic Tours Collection. They offer tours around the world creating as they say, "dream locations," and "life changing experiences." They customize tours for groups and individuals.

Some of the most popular tours with A Classic Tours Collection include:

  • India.
  • Nepal.
  • China.
  • Vietnam.
  • Cambodia.
  • Turkey.
  • Kenya and Tanzania.
  • Egypt.

Maybe clients would be interested in a Solar Eclipse Tour in November, 2012, instead of trying to observe it briefly from their backyard with a homemade device for viewing. Watch for other special event tours for special clients, who may enjoy this kind of tour.

Sometimes a client just needs a little nudge from their reliable travel agent to take advantage of some of these remarkable exotic tours.

This company information was sent by email to me, which I might add is a great marketing tool to make agents aware of a tourism product.

Which exotic tour companies do you recommend to clients


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Yosemite falls: Body recovered by authorities

The body of Yosemite falls hiker Hormiz David, 22, of Modesto has been recovered by Yosemite National Park rangers and a search and rescue team, authorities said Saturday.

David was one of three hikers who slipped over the edge of the 317-foot Vernal Falls on July 19. His body was discovered around 1 p.m. Friday in the Merced River, some 240 feet from the base of the Yosemite falls.

The bodies of his companions, Ninos Yacoub, 27, of Turlock and Ramina Badal, 21, of Manteca remain missing.

The trio had climbed over a guardrail before they were swept over the falls. Every day for almost three weeks, search and rescue teams have combed a three-quarter-mile stretch of river between Vernal Falls Footbridge and the base of Vernal Falls, Yosemite spokeswoman Keri Cob said. The section is one of the most rugged in the Merced River, with high water levels that initially prevented teams from approaching the river's steep bank.

The water level has receded since the hikers disappeared, with the rate of flow decreasing from 1,000 to about 500 cubic feet per second, Cobb said. This allowed teams to conduct a shoreline search and find David's body.

As summer progresses and less snowmelt feeds into the water, teams will be able to search closer to the banks of the river. It will be safe for them to dive when the water flow drops to about 60 cubic feet per second, Cobb said.

It took swift-water personnel about 4-1/2 hours to lift the body out of the water with special rigging that stretched across the river. The Mist Trail at the top of Vernal Falls will be closed until noon today and intermittently as the search for Yacoub and Badal continues.

The trail is one of the most popular in the park. Water levels in the area are still high and park officials are warning visitors to exercise extreme caution.

"What visitors need to realize when they come to Yosemite is they're responsible for knowing the safety concerns in the area, and they need to make appropriate decisions to keep themselves safe," Cobb said.

This year marks the highest number of deaths in Yosemite in recent memory, which could be due to the high volume of visitors and fast-moving rivers that are swollen from an especially heavy snowpack. A hiker fell to her death from Half Dome on July 31; two hikers drowned in the Hetch Hetchy Reservoir on June 29; and a hiker slipped and fell into the Merced River on the Mist Trail on May 13.


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Training for Travel Agents

To make it in the competitive travel industry today travel agents really need to keep a knowledgeable edge on the competition. Stressing this is important because clients want to know and depend on their travel agent to give them good and accurate information. They want to know that their travel agent will be there for them in case any problems occur while traveling.

Does your travel agency offer free training courses that agents can attend? There are webinars from vendors, classes sponsored by American Society of Travel Agents (ASTA), and many times agencies will have in-house training by tour operators and cruise lines. It is to the agency's advantage to keep agents up to date on travel news, tour operators, cruise line booking sites and more.

There is an abundant of free webinars and training opportunities to increase profits and agent knowledge. Some to consider for agents are:

  • ASTA classes.
  • Webinars.
  • In-house training.
  • Agent personal experience sharing.
  • Sharing travel reports from satisfied clients to agents.
  • Sending email updates from vendors.

Training is more important than ever now for travel agents to succeed and be profitable. New agents and experienced agents should ask for training from their company and take advantage of all training opportunities of interest.

How does your travel agency train employees? Do they offer in-house training? Please share ideas and training that have been successful.


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