Arrested plane passenger distraught over dying brother

Reuters

10:17 p.m. CDT, October 14, 2011

DENVER (Reuters) - An airplane passenger accused of a drunken rage that forced the diversion of an American Airlines jet said on Friday that he was drinking because he was distraught about his dying brother.

Varoujan Khodjamirian, 43, arrested on Thursday night when the plane landed safely in Denver, appeared the following day in federal court on a charge of interfering with a commercial flight crew.

A U.S. Attorney's Office spokesman said there was no evidence to suggest Khodjamirian, a Long Island resident of Ukrainian descent, was a terrorist.

An FBI arrest affidavit said Khodjamirian had consumed several alcoholic drinks and became loud and disruptive about 90 minutes after takeoff on a flight from New York to Los Angeles, as he started to kick the seats in front of him.

According to the affidavit, flight attendants tried to calm Khodjamirian down, then moved him to the rear of the plane, but he struck one attendant in the face and began yelling threats.

Members of the crew ultimately managed to restrain him with flexible handcuffs, and two attendants sat on him until the plane arrived in Denver, according to the U.S. Attorney's Office for Colorado.

Speaking through an interpreter before a U.S. magistrate, Khodjamirian acknowledged drinking alcohol on the plane and added he had been drinking because his brother was dying and had just two days to live. "That's why I had alcohol."

The judge ordered him to remain in custody at least until next Tuesday, when he is due to return to court to determine if he is eligible for release on bond.

(Corrects flight route in paragraph four)

(Reporting by Robert Boczkiewicz; Editing by Steve Gorman and Jerry Norton)

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Airline won't refund ticket after passenger dies

Q: I recently bought a pair of tickets through Expedia for my husband and myself. We planned to visit Germany this fall as part of a retirement trip. Shortly after that, my husband passed away very suddenly.

I contacted Expedia about a refund, but was advised to get in touch with our airline, Lufthansa, directly. Lufthansa told me my husband's ticket was nonrefundable. I asked if they would resell his seat, since he couldn't make the flight, and they admitted they would. When I said that it appeared that Lufthansa would profit from the death of my husband, they admitted that that was the case. This really offended me. I tried to send an email to Lufthansa's president, but they have turned me down. What would you advise? -- Ursula Maul, Wynnewood, Pa.

A: My condolences on your loss. Most airlines refund tickets -- even nonrefundable ones -- when a passenger dies. What's more, it's highly unusual for a representative to "admit" that the airline will profit from the death of a passenger. Maybe the representative you reached was having a bad day. I certainly hope so.

I'm concerned about your online travel agency's role in this debacle. Why did Expedia hand you off to Lufthansa in your hour of need? One of the reasons you do business with an online travel agency is that they are trusted intermediaries in case something goes wrong with your flight. If they simply sent you to the airline when you needed help, then why not book a ticket directly with Lufthansa the next time, cutting out the middleman?

I might have started the refund process by sending a brief, polite email to Expedia, explaining that you wanted a refund for your husband's ticket. It may have still referred you to the airline, but at least you would have given it a chance to do what it promises it will do, which is to take care of you.

I would have stayed off the phone, too. These days, the odds of you getting put through to an outsourced, overseas call center, where someone is just trying to process your complaint quickly, is too high. Your case required special attention, which neither your agency nor your airline seemed willing to give you.

You had the right idea with the email to Lufthansa's president. I might have started a little lower on the corporate food chain. I list the names of the managers on my customer-service wiki, On Your Side at (http://onyoursi.de/). If Expedia was unable to help you, then a polite email with your husband's death certificate should have worked.

I contacted Lufthansa on your behalf. It apologized for the "inaccurate" response to your request and agreed to refund your husband's ticket.

Christopher Elliott is the author of "Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals" (Wiley). He's also the ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance, a nonprofit organization that advocates for travelers. Read more tips on his blog, elliott.org or e-mail him at chris@elliott.org. Christopher Elliott receives a great deal of reader mail, and though he answers them as quickly as possible, your story may not be published for several months because of a backlog of cases.

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Green Day singer says he's latest airline passenger to be tossed for too-low trousers

By Associated Press

7:28 p.m. CDT, September 2, 2011

OAKLAND, Calif. (AP) — Green Day front man Billie Joe Armstrong says his sagging pants cost him a seat on a Southwest Airlines flight.

The singer-guitarist for the San Francisco Bay area band sent a message to his Twitter followers on Thursday expressing his indignation at being tossed from an Oakland-to-Burbank flight for wearing his trousers too low.

"Just got kicked off a southwest flight because my pants sagged too low! What the f(asterisk)(asterisk)(asterisk)? No joke!" he wrote.

An ABC7 news producer who was on the same flight told the station that a flight attendant approached Armstrong as the plane was getting ready to take off and asked him to hike his pants higher. The producer, Cindy Qiu, says Armstrong initially responded by asking the attendant if there weren't "better things to do than worry about that?"

But the attendant persisted and told Armstrong he could be ejected for his refusal to comply. When Armstrong insisted he was just trying to get to his seat, he and a traveling companion were taken off the plane.

Southwest spokesman Brad Hawkins released a statement saying Armstrong was allowed onto the next flight to Burbank and had told a customer relations agent who contacted him he had no further complaints.

"As soon as we became aware of what had happened, we reached out to apologize for this Customer's experience," the statement read. "He elected to take the next flight. We followed up with this Customer and involved Employees to get more details and, in our latest conversations, understand from the Customer the situation was resolved to his satisfaction."

A University of New Mexico football player was arrested at San Francisco International Airport in June when he allegedly refused a U.S. Airways attendant request for him to pull up his low-riding pants and, later, the captain's order to leave the plane.

The player, Deshon Marman, was held on suspicion of trespassing, battery of a police officer and obstruction of a police investigation when he allegedly resisted the officer who escorted him from the plane. But the San Mateo County district attorney refused to bring charges.

The incident sparked allegations of racial profiling after a photo surfaced of a man who flew aboard a US Airways flight wearing skimpy women's panties and mid-thigh stockings days before Marman's arrest. That man was white. Marman is African-American.

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