Showing posts with label cruise. Show all posts
Showing posts with label cruise. Show all posts

Tuesday, April 17, 2012

Titanic quiz: How much do you know about the doomed cruise?

Friday the 13th seems to be a good day to write about the Titanic-- not just because we find the number 13 creepy but because the cruise was then underway, 100 years ago, with not a hint (at least, not to the passengers) of trouble in sight. It was the most luxurious ship of its day -- a fact that it certainly didn't try to hide. Indeed, some would say the boasting about the megaship -- remember, they said it was unsinkable -- may have tempted fate. Meanwhile, we'd like to tempt you to take this quiz and find out how much you really know about this maritime nightmare. There are 15 questions and a bonus. Bon voyage.

1.What was the nickname of the Titanic?

a. Bruiser

b. Millionaire's Special

c. The Drinking Man's Ship

d. Lots of Luxe

2. The Titanic had three letters in front of its name. What were the three letters and what did they stand for?

a. RMS Titanic--Royal Majesty’s Ship

b. RMS Titanic--Royal Mail Ship

c. MV Titanic—Majesty’s Valor

c. MV Titanic—Motorized Vessel

3. Who was the captain of the Titanic?

a. Edward J. Smith

b. Edward S. Jones

c. Edward J. Smith-Jones

d. Francesco Schettino

4. The Titanic was being constructed alongside another ship, a sister ship. What was the name of that ship?

a. The Olympic

b. The Carpathia

c. The Andrea Doria


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Monday, March 5, 2012

Tired passengers leave crippled Costa cruise ship


VICTORIA (Reuters) - Weary passengers complained of unbearable heat and appalling hygiene for three days in the Indian Ocean aboard cruise ship Costa Allegra after a fire knocked out the vessel's main power supply.

With no air conditioning, running water, lights or hot food, the 627 passengers were forced to sleep on deck in the stifling heat until the liner was towed intoSeychelles capital Victoria on Thursday.

One of the Costa Allegra's three diesel generators caught fire on Monday and although the blaze was extinguished within an hour two more generators in the engine room then failed, the ship's captain, Niccolo Alba, told a news conference.

Alba said a general emergency was declared when the generator caught fire, the lifeboats were prepared and passengers were ready to abandon ship as the liner drifted in the Indian Ocean, where Somali pirates roam.

"It was terrible, as you can imagine. Hygiene conditions were absolutely deplorable. I have some photos that show the state of the toilets. We stayed for three days without electricity, it's very difficult to live in such conditions, especially in such heat," one passenger told Reuters Television.

Alba said two people had fallen in the dark and hurt themselves, but he denied an earlier report from a Seychelles health ministry official that six people had broken limbs.

"They were able to put the fire out and from that point on, it was just a matter of inconvenience, not having enough food, not being able to rest well at night...the heat is unbearable, so we had to spend most of our nights on the top deck of the ship," said another passenger.

More than half the passengers took up the offer of a seven or 14-day holiday on the archipelago from the ship's ownerCosta Cruises, the same company whose giant liner Costa Concordia smashed into rocks off Italy in January.

At 29,000 gross tonnes, the ship is considerably smaller than the huge Costa Concordia which capsized, killing at least 25 people.

A team from Costa Cruises, a unit of the U.S. cruise line giantCarnival Corp., boarded the Costa Allegra on Wednesday to arrange hotel accommodation and onward flights for the passengers. It said more than 600 airline seats and 400 rooms had been reserved.

"I WANT TO GO HOME"

A small generator was installed in the crippled vessel, but was only powerful enough to run its auxiliary communication system, not the air conditioning or cooking systems.

With no lights working on board, the company said it had dropped hundreds of torches onto the ship to help passengers find their way around at night.

A passenger from Germany praised the crew, saying they had tried their best to make those on board comfortable.

Another passenger from the Indian Ocean island of Reunion said he felt tired and dirty and had been afraid of pirates, but there was never any shortage of drinking water or sandwiches.

Norbert Stiekema, executive vice-president at Costa Cruises, told the news conference that all passengers were offered the option of a holiday or a flight home, and that all outstanding bills on the ship had been cancelled.

The passengers were met in Victoria by ambulances, aRed Cross medical team and a fleet of small buses to take them to hotels on the country's main island of Mahe.

One woman was rushed into an ambulance and another had to be supported as she walked off the ship.

The passengers, including four children, are from 25 nations. The largest contingents are 127 from France and 126 from Italy. There were also 38 Germans, 31 Britons, 13 Canadians and eight Americans.

The Costa Allegra left Diego Suarez in Madagascar on Saturday and, sailing northeast, had been due to dock in Mahe on Tuesday. While 376 passengers opted to stay on in the Seychelles, others had had enough

"I am no longer in the mood for a holiday. I want to go home as soon as I can," said another passenger.

(Editing by David Clarke and Karolina Tagaris)


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Saturday, February 25, 2012

Protect yourself from sickness on a cruise

It has been a rough couple of months for the cruise industry.

In January, the Costa Concordia capsized off the coast of Tuscany, Italy, leaving 17 dead and 16 missing. Early this month, two Princess Cruises ships cut short their journeys and returned to Fort Lauderdale's Port Everglades because outbreaks of the flulike norovirus.

While the Costa Concordia is seen as a rare accident, the outbreaks of sickness on cruise ships give pause to many potential passengers.

"It's definitely something that is on my mind," says Oak Brook's Sarah Jardine, who is preparing to take a Disney Cruise Line to the Bahamas in March. "What's scary about it is that you're captive. You can't get away like you could leave a resort."

Passengers can take steps to protect their health while cruising. Just ask Erica Silverstein, who said that when she tells people that she writes about cruises for smartertravel.com, they often ask her how frequently she falls ill. Her answer is never.

To avoid catching the norovirus, which has symptoms that include nausea, vomiting, diarrhea and cramping, Silverstein advises passengers to regularly wash their hands with soap and hot water, particularly before and after meals, after using the restroom, even after touching their faces.

Ships are stocked with anti-bacterial lotion dispensers, which guests should use, Silverstein said.

Silverstein also tells passengers to avoid person-to-person contact whenever possible. She adds that some people bring their own soap on board, along with cans of Lysol.

Princess Cruises spokeswoman Julie Benson said that "norovirus is the most common illness in circulation, second to the common cold."

"We have people getting on board from all over the world, all around the country. Some may be carrying the virus," Benson said.

When norovirus cases are reported on board, Princess Cruises staff members immediately activate extra cleaning protocols, she said.

Crews disinfect all frequently touched surfaces, including elevator buttons, handrails and gym equipment. They halt self-service at buffets. They remove salt and pepper shakers from tables.

"We make announcements to the passengers, and we give written advisories to each cabin," said Benson, adding that passengers are advised to use the bathrooms in their cabins rather than public facilities. "Lastly, we encourage passengers experiencing symptoms to please report to the medical center."

Reporting outbreaks is much of the reason that cruises can be stigmatized as floating norovirus centers. Because outbreaks on cruise ships must be officially reported to the federal Centers for Disease Control and Prevention — and in some cases the outbreaks force the ships to return to port — media coverage shines a bright light on cases like the recent Princess outbreaks.

Last year, there were 14 norovirus outbreaks on cruises departing from the United States, CDC spokesman Jay Dempsey said.

Outbreaks are defined as situations when 3 percent of passengers and crew on a vessel display symptoms of gastrointestinal illness. Three outbreaks have been reported this year.

The CDC conducts scheduled and surprise inspections of cruise ships. When outbreaks occur, specialists from the agency work in tandem with ship crews to mitigate the problem and, as with the case of the two recent Princess Cruises, possibly return to port.

Silverstein said the public's awareness of norovirus cases on cruises is increasing, thanks to media coverage and the prevalence of social media, where one sick passenger's horror story can scare many potential passengers away.

But she cautioned against overreacting to the problem. Getting sick is "pretty easy to avoid just by using general hygiene," Silverstein said.

You can't get away from other passengers determined to vacation regardless of their state of health.

"Whenever you board a cruise, they ask if you've been sick recently," says Mary Lynne Artese, of Burr Ridge, a veteran of dozens of cruises. "I always wonder if people really tell the truth on those things."


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Saturday, February 18, 2012

Alaska cruise lite

Glaciers, mountains, whales and fresh fish — scads of fresh fish — all await visitors to southeast Alaska. But if you come by cruise ship, scads of tacky dockside shops and huge crowds also await.

Last summer, cruise liners disgorged 876,000 passengers at Juneau, Alaska's beautiful capital. On the busiest day, with five cruise ships in port simultaneously, 17,000 tourists descended on this town, whose population is just 31,000.

Most boarded buses for trips to popular and worthwhile sights such as Mendenhall Glacier and the peak of Mount Roberts, reached by an aerial tramway. But some folks would argue that snapping a photo of a black bear snagging a sockeye from a mountain creek is hardly a Kodak moment when you're squeezed onto a viewing platform like pickled herring into a jar.

For independent-minded souls, adventurous alternatives await throughout the panhandle of our 49th state, using comfortably sized ferry boats, instead of sprawling cruise ships, to reach various communities, some of which aren't among the big ships' ports of call.

The fishing village of Petersburg, its compact downtown full of rosemaling-adorned businesses representative of its Norwegian heritage, is a destination inaccessible to large cruise ships by design. Local residents voted against building a deep-water port.

"We did not want to change the flavor of the community," said the chamber of commerce's Sally Dwyer.

"We get about 50 people a week that come to our visitor center and say, 'We were on the ferry and decided to stop here.'"

Having made the stop, independent travelers find plenty to enjoy, sans crowds, in this town deep in the Tongass rain forest.

"You go to LeConte Glacier, and you're going to go in a boat with a maximum of six passengers in it," said Dave Berg, owner of Viking Travel.

"You can walk the docks and see the different types of fishing boats. You can enjoy local seafood at the restaurants," he continued. "Whale watching is really good out of here. We can connect people to places to go bear viewing."

Fishing charters, from day trips aboard small boats to weeklong stays on luxurious yachts, also are available. And visitors are welcome to stop in at Tonka Seafood to watch as wild salmon is cooked — in steam, not boiling water — and packaged.

A vital arm of state government, the ferry system provides affordable, year-round transportation to 15 southeast Alaska communities, plus Prince Rupert, British Columbia. "Outsiders," a nickname for folks from the lower 48, can visit as many as five of these towns using the See Alaska Pass. Valid May through September, the pass costs $160.

Aboard the ferries, there's a bohemian feel.

"This isn't a cruise ship. We're the bus," observed Mike Queen, the M/V Taku's chief purser.

Small but functional staterooms can be booked at an extra charge. But backpackers often opt to pitch their tents for free on the ferries' open rear decks.

"We tell people to tape them down. We won't go back for a tent overboard," Queen said.

The purser described the sheltered waters of the Inside Passage as the "whale freeway." At times, hundreds of whales can be seen surfacing to breathe while feeding on large schools of herring.

In Juneau, ferries arrive at Auke Bay instead of the downtown docks reserved for cruise liners. A right turn from the ferry terminal leads passengers 12 miles into town (and Mendenhall Glacier beyond), but more intrepid travelers may wish to turn left at the sign that reads, simply, "End of Road 24."

Heading west, or left, from the ferry port, visitors are treated to breathtaking vistas of other glaciers and the shoreline. And the cruise lines' tour buses don't ply this route.


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Friday, February 10, 2012

Cruise Line Safety

Travel agents, do you think your customers feel safe if they were to take a cruise these days? Are your bookings for cruises down since the Costa Concordia disaster, and other cruise line mishaps? It is probably a little early to tell since the Concordia going aground.

The Costa Concordia tragedy appears to be human error, which of course we do not want someone with poor judgment guiding our ship, but human error will always happen, no matter what the form of transportation.

I wonder if it will affect bookings much at all. Overall cruising seems a pretty safe way to travel, when compared to flying or driving. According to the president of the American Society of Travel Agents (ASTA), cruising is overall very safe and accidents are very rare.

There are many agencies that oversee cruise line safety including The U.S. Coast Guard, the Cruise Line International Association (CLIA), and International Maritime Organization (IMO).

There are rigorous testing and training that cruise lines and their staff must go through before passengers can board the ship. The U.S. Coast Guard does safety inspections as well before new cruise ships can leave a port.

I wonder if the economy will have more to do with less cruise line passengers? The economy in Europe, the USA, and many locations around the world are in some trouble, to say the least. This could have more of an effect than passengers worried about the safety.

What are your thoughts?


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Monday, November 28, 2011

Help! My river cruise transfers are sunk

Q: My wife and I are booked on a Viking River Cruise. We plan to go from Washington to Moscow three days early, take the river cruise to St. Petersburg and remain there for three days before going on to a four-day stopover in Paris en route home. It is because of the diversions and deviation that Viking is attempting to set aside its responsibility to comply with what its literature apparently states.

The problem: Viking does not want to be responsible for the ground transfers in Moscow and St. Petersburg, despite the fact that we have purchased a Viking Air Package.

At the outset -- this trip was booked nearly a year ago -- Viking summarily denied any responsibility for transfers and stated that we must make transfer arrangements on our own, even though the cruise line's literature states that if air is not purchased from Viking, transfers may be purchased separately.

Furthermore, it has been difficult to get anyone on the phone at Viking at a level to discuss the matter further. Shouldn't Viking's literature mean what it says? -- Robert Brown, Silver Spring, Md.

A: If Viking includes ground transfers with its air packages, then you should have received them. But I'm not sure if it explicitly promises the transfers.

At the time you made your purchase (the language has since been modified, but I'll get to that in a moment) the promotional copy might have left you with the impression that transfers were included. But anyone with a working knowledge of the cruise industry, like a competent travel agent, would have known that's not necessarily the case.

A closer reading of Viking's terms would have revealed that transfers do not apply on non-embarkation days or dates that don't coincide with tour dates. Nor do they apply to non-Viking-related hotels, such as the properties you planned to visit in Russia.

You had two things in your favor: First, the vagueness of the promotional language, and second, the apparent difficulty you had getting a clear answer to your request.

I think this could have been avoided by reading Viking's terms closely or working with a qualified travel agent, who could have advised you about the transfers. In reviewing your correspondence, I see you spent a fair amount of time on the phone, too. When dealing with this type of request, it's usually best to make your request in writing. That way, you'll have a paper trail if there's ever any disagreement with the company.

I contacted Viking on your behalf. In addition to taking care of your transfers as "an exception" to its policy, a spokeswoman told me Viking is reviewing its terms and conditions as it applies to transfers and will "update it accordingly to ensure the verbiage is as clear as possible."

Christopher Elliott is the author of "Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals" (Wiley). He's also the ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance, a nonprofit organization that advocates for travelers. Read more tips on his blog, elliott.org or e-mail him at chris@elliott.org. Christopher Elliott receives a great deal of reader mail, and though he answers them as quickly as possible, your story may not be published for several months because of a backlog of cases.


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Wednesday, August 3, 2011

New cruise ships

The new cruise ships slated to set sail in the next few years might not only be bigger, but also more crowded.

That is the new trend forecast by Paul Motter, Cruisemates.com co-founder. "The major lines are still building new ships," he says, "but the long-standing belief that the newest ships are always the best might no longer be true. The 2013-plus models are bigger but also far more crowded than the previous generation."

Motter points to the new ships planned by Norwegian Cruise Line, Royal Caribbean International and Princess Cruises as examples. They "will carry far more passengers per square foot," he calculates.

The passenger space ratio — a measure of the space allotted each passenger — is shrinking. Norwegian's two new builds for 2012 and 2013 will drop by nearly 8 percent compared with the line's current Epic and Gem. The new ships will add about a third more passengers, but only increase the vessel's size by 11 percent.

Royal Caribbean, the holder of the world cup for largest vessels, has slowly contracted the amount of real estate devoted per passenger. Its earlier 138,279-ton Navigator of the Seas offered passengers a comfy passenger space ratio of 44.5; the later and much larger 225,282-ton Oasis of the Seas trimmed that to 41.7. When the line's new ships hit the water, the ratio will shrink to 38.5.

Princess' upcoming 141,000-ton twins will cut passenger elbow room by about 16 percent from the space available to passengers aboard its 115,875-ton Diamond Princess. Only Carnival Cruise Line's forthcoming Magic will both increase in size and, by some 12 percent, the passenger ratio.

For cruisers, there may be a bright spot: The new ships could easily cause a drop in fares, Motter says.


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