John Pistole, who for decades breezed past airport security checkpoints as an FBI agent — is the faceless bane of every air traveler who must remove his belt, endures an intimate pat-down or is instructed to throw away a 6-ounce bottle of shampoo.
Pistole, 53, has among the least-desirable roles in Washington as head of Transportation Security Administration, the government agency that more than others traces its lineage to the terrorist hijackings that killed nearly 3,000 people.Based on top secret intelligence he sees daily, Pistole, a 26-year FBI veteran, sets the rules for protecting the nation's 457 airports and America's planes, trains, buses and ferries.
Pistole's story is the story of a changed nation, one that has worked feverishly to track down terrorists, fix intelligence problems and try to keep from trampling on privacy while enhancing security.
It was Pistole who, just weeks on the job, called for airport screeners to start using a new security pat-down — one that involved feeling around travelers' genital areas and breasts. It was an unpopular measure, but one Pistole believes offers the best chance of preventing a suicide bomber.
Just Friday, U.S. counterterrorism officials were investigating intelligence about an al-Qaida threat to New York or Washington, possibly involving a car bomb to coincide with the 10th anniversary of the Sept. 11 attacks.
"I'm an optimist in life in all ways other than when it comes to terrorism," Pistole said. "And I think every day that goes by, we're a day closer to the next attack."
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On Sept. 11, 2001, Pistole was working in the FBI's inspections division, conducting a routine interview with a New York judge. He turned on the television and saw the second plane hit the World Trade Center.
"Well, this changes everything," he remembers thinking.
Pistole, who grew up in the small town of Anderson, Ind., comes from a family of educators. He practiced law before he joined the FBI in 1983. At the time, the bureau had a storied history of putting bank robbers and mobsters in prison. After 9/11, Pistole was tapped to help transform the bureau into one that prevented terrorism.
"We were building the plane while it was flying," said Raymond Holcomb, a former FBI agent and author of the book "Endless Enemies: Inside FBI Counterterrorism."
"John was there at a most critical watershed moment," Holcomb said.
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Around the same time, the new Transportation Security Administration was struggling to get off the ground. It had to hire thousands of screeners, coordinate with airlines and buy screening technology.
"None of us really knew how to set up lines at airports," said Norman Mineta, the transportation secretary at the time, who was charged with creating this new agency from scratch.
Mineta turned to The Walt Disney Co., an organization familiar with snaking lines and anxious guests.
The past 10 years have been a bumpy road for the TSA and travelers.
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