This may turn out to be a hectic weekend for those travel agents with customers traveling during this hurricane weekend on the east coast. Of course this is a big asset to having a travel agent that is a lifeline to realign travel plans gone awry by the weather.
Many agencies have the capability of doing a search for all clients traveling during this weekend, to help keep tabs of the clients travel
I, for one, have done just that. I monitored my clients' flights that I thought may be in a possible delay or cancel situation. So far, so good. But then the storm has not hit in a lot of areas.
As all travel agents should have been made aware at this point, most of the airlines are allowing changes at no charge to travel reservations during these storm dates, and may have to extend the waivers, depending on the overall damage after the weekend.
Cruise lines are a little trickier. They are having difficulties trying to decide where the ships can be, and for how long, dodging the hurricane. Some of the sailings are being cut shorter, or changing ports, and the turn around time for the ships have been cut short on some as well.
There again, the travel agent is involved helping their customers change plans or advising them of their best options. Customers usually do not forget the extra help they receive during these stressful times when trying to salvage their vacation. This is definitely a time when travel agents can show their true worth.
What experiences have you shared with your customers during the hurricane?
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